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As well as a review and insight company, JudgeService is also a market research company. We use our data to spot trends and patterns in customer behaviour to be able to tell you exactly how to improve your customer satisfaction scores.

We often release our findings to trade press and the media, find our latest press releases and media packs below.

You can also find downloadable infographics, useful videos, case studies and other helpful resources from your favourite reviews and insight experts.

Volvo Comes Out on Top in Brand Loyalty Rankings

04 June 2024 by Curtis Hutchinson

Volvo is the highest ranked carmaker for brand loyalty according to new consumer research by JudgeService.

4 easy ways of Capturing and Cultivating High-Quality Leads: A Win-Win for Dealers and Customers

30 May 2024 by Shresth Jindal

Capture high-quality leads to gain a competitive edge. Learn how to understand customer needs for targeted marketing, convert leads into sales with personalized communication and maximize ROI by focus...

Why Updated Hours Matter for Customer Satisfaction

27 May 2024 by Shresth Jindal

In today's fast-paced world, convenience reigns supreme. Customers expect to be able to get in touch with businesses whenever it suits them, and outdated operating hours can quickly turn a potential l...

The Repeat Customer Secret: 4 Ways to Turn Lost Sales into Loyal Fans in the Auto Industry

24 May 2024 by Shresth Jindal

In the competitive world of auto sales, where customer loyalty is paramount, a single lost sale can feel like a missed opportunity. But what if those lost leads could be transformed into loyal fans, d...

Hybrid as a stepping stone to EV

21 May 2024 by Shresth Jindal

The electric vehicle (EV) revolution is gaining momentum in the UK, with over 1.1 million fully electric cars and 655,000 plug-in hybrids on the roads. However, traditional petrol cars still hold a si...

Attract More Customers, Build Stronger Partnerships: Take Outs from Driving Digital 2024

08 May 2024 by Neil Addley

The NFDA's Driving Digital event offered valuable insights for car dealership owners. Here are some of the key takeaways.

MINI And BMW Triumph in Brand Loyalty Survey

22 March 2024 by Curtis Hutchinson

MINI and BMW have the most loyal customers of any car brands on sale in the UK, according to consumer research by JudgeService. For the second year in a row MINI was rated number one in JudgeServic...

Finance Wins Amidst Regulatory Probe

12 March 2024 by Curtis Hutchinson

Most car buyers are satisfied with their experience buying finance from dealers, according to research by JudgeService. The research was prompted by the Financial Conduct Authority (FCA) probe into...

Life After the Ford Fiesta

06 March 2024 by Neil Addley

At school I used to make a few extra pennies cleaning people’s cars. A lot of the time, that was Mini Metros and Ford Fiestas. The Metro’s demise was inevitable with the collapse of Rover Group, but...

Why Are Consumers Opting for Petrol And Hybrid Over Electric?

07 February 2024 by Curtis Hutchinson

Most car buyers considering their next purchase are now evenly split between petrol and hybrid as their first choice, rejecting electric vehicles (EVs) as being too expensive and the public charging n...

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