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As well as a review and insight company, JudgeService is also a market research company. We use our data to spot trends and patterns in customer behaviour to be able to tell you exactly how to improve your customer satisfaction scores.
We often release our findings to trade press and the media, find our latest press releases and media packs below.
You can also find downloadable infographics, useful videos, case studies and other helpful resources from your favourite reviews and insight experts.
Boosting Customer Satisfaction with Service Plans
20 February 2025 by Curtis Hutchinson
Dealers offering car buyers service plans, cosmetic repair insurance and extended warranties are achieving higher levels of customer satisfaction than those who do not.
The Key to Sales Success And Faster Stock Turn
11 February 2025 by Curtis Hutchinson
Positive attitude of sales executives drives customer satisfaction and lifts stock turn, finds JudgeService research The positive attitude of a sales executive is the most powerful driver of custom...
Are Budget Concerns Stalling the EV Revolution?
01 November 2024 by Curtis Hutchinson
Car buyers now feel less confident about purchasing electric vehicles (EVs) following the Autumn Budget, according to consumer research conducted by JudgeService.
Why Used EVs Struggle to Attract Buyers Despite Falling Prices
08 October 2024 by Curtis Hutchinson
Most car buyers will not consider buying a used electric vehicle (EV), despite falling prices and improved supply, according to research by JudgeService.
Dealer Websites Take the Lead
26 September 2024 by Curtis Hutchinson
Dealer websites are the most popular destination for buyers searching online for a new car, according to consumer research by JudgeService.
MG Leads the Charge with Highest EV Ownership Among Car Brands
13 September 2024 by Curtis Hutchinson
MG has the highest proportion of EV owners of any car brands offering combustion engines in their model mix, according to new research by JudgeService.
Franchised Dealers Still Lead in Part-Exchange Valuations Despite Online Competition
04 September 2024 by Curtis Hutchinson
With sales of the new 74-plate underway, research from JudgeService has found that most franchised dealer customers still prefer to use retailers for part-exchange valuations, rather than specialist o...
Why Do People Look Down on Sales as a Profession?
31 July 2024 by Neil Addley
The current government, as its predecessor, faces the uncomfortable truth that, as a nation, our costs are greater than our income. I think part of the reason for this is that we hugely neglect the i...
NAP time: Name, address, phone number for local SEO
16 July 2024 by Neil Addley
NAP is short for the Name, Address, and Phone number of a business available online. You may think that it's straightforward and nothing much to explain, but this trinity can elevate your business to ...
Buying new car tyres? Here’s how to choose the right ones
08 July 2024 by Neil Addley
When it comes to car tyres, making the right choice is crucial for your safety, performance, and fuel efficiency. With so many tyre brands, types, and sizes available in the market, it can be overwhel...
