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As well as a review and insight company, JudgeService is also a market research company. We use our data to spot trends and patterns in customer behaviour to be able to tell you exactly how to improve your customer satisfaction scores.
We often release our findings to trade press and the media, find our latest press releases and media packs below.
You can also find downloadable infographics, useful videos, case studies and other helpful resources from your favourite reviews and insight experts.
NFDA releases 7 bold proposals ahead of 2024 election
26 June 2024 by Neil Addley
Ahead of the highly anticipated 2024 general election, the National Franchised Dealer Association (NFDA) has unveiled a set of seven bold proposals that could potentially reshape the electoral landsca...
Volvo Comes Out on Top in Brand Loyalty Rankings
04 June 2024 by Curtis Hutchinson
Volvo is the highest ranked carmaker for brand loyalty according to new consumer research by JudgeService.
4 easy ways of Capturing and Cultivating High-Quality Leads: A Win-Win for Dealers and Customers
30 May 2024 by Neil Addley
Capture high-quality leads to gain a competitive edge. Learn how to understand customer needs for targeted marketing, convert leads into sales with personalized communication and maximize ROI by focus...
Why Updated Hours Matter for Customer Satisfaction
27 May 2024 by Neil Addley
In today's fast-paced world, convenience reigns supreme. Customers expect to be able to get in touch with businesses whenever it suits them, and outdated operating hours can quickly turn a potential l...
The Repeat Customer Secret: 4 Ways to Turn Lost Sales into Loyal Fans in the Auto Industry
24 May 2024 by Neil Addley
In the competitive world of auto sales, where customer loyalty is paramount, a single lost sale can feel like a missed opportunity. But what if those lost leads could be transformed into loyal fans, d...
Hybrid as a stepping stone to EV
21 May 2024 by Neil Addley
The electric vehicle (EV) revolution is gaining momentum in the UK, with over 1.1 million fully electric cars and 655,000 plug-in hybrids on the roads. However, traditional petrol cars still hold a si...
Attract More Customers, Build Stronger Partnerships: Take Outs from Driving Digital 2024
08 May 2024 by Neil Addley
The NFDA's Driving Digital event offered valuable insights for car dealership owners. Here are some of the key takeaways.
MINI And BMW Triumph in Brand Loyalty Survey
22 March 2024 by Curtis Hutchinson
MINI and BMW have the most loyal customers of any car brands on sale in the UK, according to consumer research by JudgeService. For the second year in a row MINI was rated number one in JudgeServic...
Finance Wins Amidst Regulatory Probe
12 March 2024 by Curtis Hutchinson
Most car buyers are satisfied with their experience buying finance from dealers, according to research by JudgeService. The research was prompted by the Financial Conduct Authority (FCA) probe into...
Life After the Ford Fiesta
06 March 2024 by Neil Addley
At school I used to make a few extra pennies cleaning people’s cars. A lot of the time, that was Mini Metros and Ford Fiestas. The Metro’s demise was inevitable with the collapse of Rover Group, but...
