News
Test Drives Hit Post-Covid Peak
13 July 2026 by Curtis Hutchinson
Nearly three-quarters (74%) of car buyers who physically visit dealerships are being offered test drives, the highest post-Covid level recorded by JudgeService.
Dealers Win by Offering Finance
06 July 2026 by Curtis Hutchinson
Car buyers visiting showrooms expect dealers to offer them finance and reward those who do with positive net promote scores (NPS), according to research by JudgeService.
Walk‑Ins Lead the Way in Sales Enquiries
20 May 2026 by Curtis Hutchinson
Walk-ins are back and generate most sales enquiries, finds JudgeService. Most car buying enquiries are back to being generated by walk-in customers visiting dealerships.
Q2 Confidence Strong, but Aftersales Concerns Grow
29 April 2026 by Curtis Hutchinson
Dealers are expressing high levels of optimism about the strength of car sales in Q2, although many believe aftersales could be more challenging, according to JudgeService’s Dealer Confidence Baromete...
Dealer Confidence Strengthens in Q2
24 April 2026 by Curtis Hutchinson
Despite the constant stream of adverse economic, political and global headlines, dealers have higher levels of business and consumer confidence than at the start of the year.
The Hidden Cost of Distance Selling
13 April 2026 by Curtis Hutchinson
Distance used car selling is having a negative impact on aftersales and customer retention, finds JudgeService
Dealers See Q1 Surge in Used Cars Over New
13 February 2026 by Curtis Hutchinson
As the automotive sector prepares for the introduction of the 26-plate in March, franchised dealers expect to see more Q1 growth in used car sales than they do in new, according to JudgeService’s Deal...
Franchised Dealers More Upbeat on Q1 Prospects
05 February 2026 by Curtis Hutchinson
Franchised dealers currently have higher levels of business and consumer confidence than independent retailers, according to the quarterly JudgeService Dealer Barometer.
Driving Satisfaction Starts with a Test Drive
01 October 2025 by Curtis Hutchinson
Failure to offer test drives is having a negative impact on customer satisfaction, reports JudgeService.Test drives are a major driver of customer satisfaction but only a third of car buyers are offer...
Why Dealer Finance Isn’t Shifting Out of Gear
28 August 2025 by Curtis Hutchinson
JudgeService research finds customers still value the opportunity to buy cars using dealer finance. Customers still appreciate being offered the opportunity to buy a car using dealer finance, despite ...
