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Find out the latest news, information, and updates here.
Read our handy and informative blogs for “top tips” on how to maximise your customer service skills, anticipate customer behaviours, manage your reviews, use our JudgeService Portal and much more! To keep informed why not sign up to our free blog right now.
As well as a review and insight company, JudgeService is also a market research company. We use our data to spot trends and patterns in customer behaviour to be able to tell you exactly how to improve your customer satisfaction scores.
We often release our findings to trade press and the media, find our latest press releases and media packs below.
You can also find downloadable infographics, useful videos, case studies and other helpful resources from your favourite reviews and insight experts.
Is the Cost of Living Crisis Affecting Consumers Car Purchasing Behaviours?
13 June 2023 by Curtis Hutchinson
The appetite among consumers to buy cars remains strong, despite the ongoing impact of rising inflation, high energy costs and interest rate hikes.
Shout Out to My 'Part-Ex'
07 June 2023 by Curtis Hutchinson
When it comes to trading-in time, most owners say they will use the franchised dealer they plan to buy their next car from to get a part-exchange valuation but in practice many end up selling to speci...
Revolution And Evolution
16 May 2023 by Neil Addley
Back for a twelfth year, many of the leading UK automotive retail industry leaders joined us at Central Hall, Westminster for the ground-breaking driving-digital.co.uk. Hosted by myself, Neil Addley, ...
Brand Loyalty
19 April 2023 by Curtis Hutchinson
When it comes to in-market brand loyalty, customers are more likely to stay with MINI than any other car marque, according to consumer research by JudgeService. The study of the buying preferences of...
38% of Your Lost Customers Are Still in the Market to Buy
18 April 2023 by Neil Addley
When it comes to third party follow-ups, quite often businesses we talk to say… “we do that ourselves”. But do they? Really?? Third party follow-up is essential in sales to make sure every lead is p...
Distance by Brand
08 March 2023 by Curtis Hutchinson
Mercedes-Benz customers go the extra mile to visit showrooms, as buyers increasingly shop locally. Mercedes-Benz customers travel further to showrooms than any other car buyers, as consumers increasi...
Customer Satisfaction - Laws of Attraction
14 February 2023 by Curtis Hutchinson
JudgeService research finds “laws of attraction” drive faster used car sales. Sales staff with positive attitudes can dramatically improve used car stock turn performance, while boosting a dealership...
Falling Cars Hit Workshop Throughput
26 January 2023 by Curtis Hutchinson
Franchised workshops are being hit by a double whammy of the shortfall of new cars sold in the last three years, compounded by losing service bookings from existing customers as they reduce their mile...
Our Judge Heroes
06 December 2022 by Neil Addley
Our Judge Heroes are designed to be a bit of fun celebrating the core products we offer to our clients in the automotive sector (car dealers and OEMs), hospitality (hotels, restaurants, spas and golf ...
Hotel Complaints Management Tool Rolled Out to Car Dealers
29 November 2022 by Curtis Hutchinson
Car dealers are set to benefit from best practices in the UK hospitality sector following the launch of a new customer feedback service from JudgeService. The Resolution software platform was devel...
