New Car Insight and Customer Experience Management

"Judge Service has helped us gain further knowledge of our customer satisfaction and loyalty at our MG dealerships. It is very easy to use with very good engagement from our customers, which quickly gives us an understanding of the sentiment and recommend score either at Group, or individual site level. We are also able to drill specific questions right down to individual colleagues, and measure key KPIs that we know will make a difference to our overall customer experience."

"As a privately owned and run business representing a variety of franchises and based at several locations, customer service is a huge area of focus in our business and is central to how we operate on a daily basis. Any successful business knows the importance of providing good customer outcomes and of course the level of future business and referrals that this can generate. Judge Service is a massive part of that for us, as it allows us to not only establish the customers feelings regarding their experience after their whole transaction, but to also pin-point specific key areas that we wish to focus on by having control of specific questions that are important to us as a business. The portal is extremely user-friendly and allows us to drill down in specific areas are on a particular employee for the purpose of performance reviews etc. It allows us to establish what areas we haven't presented ourselves in our best light for whatever reason and gives us the opportunity to make the adjustments necessary to get the business or individual back on the correct path. I work very closely with our Account Executive Hattie, who is extremely on the ball and never fails to make us feel a priority. In addition to carrying out my own group review, Hattie sends outs monthly reviews and identifies areas of specific achievement or under achievement. This is extremely useful as on occasion, Hattie has identified any area that I have missed and we have been able to implement the changes required. Quite often, in the rare event of a poor survey coming back to us, it has been identified BEFORE the manufacturer survey has been sent which allows us the opportunity to rectify any customer concerns prior to the Manufacturers survey being dispatched and prevents us from financial penalty from that manufacturer having already resolved the customers concerns. Like any system, the Judge Survey platform is only as good as the information you put into it and of course the way you handle the feedback from the surveys you receive."

"I highly recommend the JudgeService ReAct product. Having the capability to delve into intricate details of our customers' experiences is of paramount importance to us. It provides us with valuable insights into areas where we can enhance and grow, enabling us to deliver unparalleled customer service. The customer survey includes not only their likelihood to recommend our business, but also specific aspects such as the products they were offered, site cleanliness, staff attitude, and more. The depth of insights it offers is truly remarkable!"

"Customer feedback is a priceless resource. With JudgeService, I've gained insights into what customers appreciate about my business and areas where I can enhance their experience. It's a game-changer for continuous improvement."

"JudgeService are a very trusted and respected partner for the Hendy Group. Having worked with them for several years, they have proven to be innovative, dynamic, and incredibly responsive to our business needs and requirements. The customer experience insights they provide through the ReAct and ProAct programmes along with their account management are excellent."

"FJ Chalke & Vale Motors have had a long association with Judge Service and in this time, we have built up a great relationship based on mutual respect and trust. The Judge Service team are very approachable, supportive and are always friendly, prompt and reliable, nothing is ever too much trouble!"

"We have used JudgeService's 'ReAct' programme across our group for several years now. For us it has proved extremely useful as not only does it allow us to gauge our customers overall experience, but it also allows us to identify any specific areas where we have fallen short whether it be in one particular instance or across a chosen sample size. This in turns allows us the opportunity to make the required 'tweeks' to turn the experience around for our future customers and address and concerns that we wouldn't otherwise have known about."

"Dicksons have been working with JudgeService for a couple of years now. As Sales director of the company the feedback we receive from the excellent follow up service they provide keeps me well informed regarding how my staff are looking after our customers. The one to one meetings I have are informative and well structured. I can quickly get involved if we have an issue and this is priceless. I would highly recommend anyone to trial the products offered."

"The staff at JudgeService were good because they have a great understanding of how the system works and give me regular feedback on how we are performing"

"I'd definitely recommend JudgeService because if you use it to its full potential not only does it measures many areas of customer satisfaction, it also measures individual sales persons performance."

"I'd recommend JudgeService to a friend because it is a great way to get accurate and timely feedback from customers."

"I'd recommend JudgeService to anyone because they form part of a crucial after the sale service for us which is welcomed by ourselves and our customers alike."

"I'd recommend JudgeService to anyone because they have made surveying easy for the customer and the company. "

"I had a great experience at JudgeService because with more people now relying on reviews, when you have a great business it is good for others to see positive reviews about the service we provide"

"I would recommend JudgeService to friends and family because it helps customers make an informed decision as to which retailer to use"

"I'd definitely recommend JudgeService Research Ltd because not only do they provide a great service for helping us successfully manage our reviews, but they are also always progressing and developing further to improve their service and offering."

"I was pleased with JudgeService and would recommend them because the feedback from our customers allows the business to target areas to improve on our customer satisfaction. Always good to hear good and bad comments."

"JudgeService Research Ltd were really helpful and I'd recommend them because the service gives us great genuine feedback from our customers and let’s us know the areas we need to work on. "

"I'd suggest JudgeService to a friend because it gives a true reflection of your dealership for customer satisfaction"

"The staff at JudgeService were good because they are polite, courteous, understanding and informative."

"My experience at JudgeService could have been better because i dont feel any customer decides where they buy their next car from based on Judge Service scores. This is just a personal point of view. "

"JudgeService were great because the platform is real-time and easy to use."

"I'd endorse JudgeService because its simple and easy"

"The experience at Judge Service was great because its a really user friendly service that gives you the opportunity to resolve any situations regarding feedback."

"JudgeService were great because the reviews help not just the sales person as an individual but the whole company it self. This shows that the customer was happy with there journey throughout the whole sales process."

"I'd recommend JudgeService because customer feedback on the service they have received from our team is escential if we are to continue offering excellent customer service. JudgeService is an excellent way of accurately understanding our customers purchase experience."

"JudgeService Research Ltd were great because their simple short questionnaires let us know how our clients see us and encourage distance buyers to trust us as a company "

"works well"

"I'd recommend JudgeService Research Ltd because it gives us the opportunity to fix a customer issue should one occur that we weren't aware of. We can also examine individual performance in all areas of sales process as well as customer satisfaction."

"I'd recommend JudgeService to anyone because its great feedback and helps you better understand the customers journey through the most important touch points and demonstrates by factual data how it can be improved with great management reports that are timely, supportive and helpful in identifying areas to improve."

"Very early days but completely satisfied with the professional manner in which I have been dealt with. Looking forward to a long and fruitful relationship."

"I'd definitely recommend JudgeService Research Ltd because It gives you an understanding of what your customers like or not like about there experience of buying there new car,and you can take immediate action to right any wrongs"

"The staff at JudgeService were good because they understand our business needs and always have suggestions on how we can improve. We are always kept informed of any developments on the system and new products available to aid us to do our jobs effectively and make our customer journey a positive one."

"I'd definitely recommend JudgeService "

"JudgeService staff were good because any technical issues have been dealt with promptly and our account manager regularly provides feedback for us."

"My experience at JudgeService was cracking because it can capture customers that slip through the net and informs us quickly the customer is still in the market"

"I'd recommend JudgeService to a friend because It gives an excellent analysis of what our customers think about us and where we need to improve our customer journey"

"My experience at JudgeService was cracking because it is quick and accurate and allows to deal with potential customer dissatisfaction promptly"

"JudgeService is a valuable tool for our business, to identify trends in customer service. Our Account Manager, Tom O'Brien, is superb and looks after us well."

"I'd recommend JudgeService to a friend because the support I've received since starting with the business has been excellent. I'd particularly like to thank Mike Moorey who has done a great job of navigating me through the whole system. He's a real credit to the business. Thanks"

"The experience at JudgeService Research Ltd was fantastic because in this day and age so many people use reviews to help choose a provider. It also gives us great feedback on how we need to run the business and make changes as appropriate"

"I had a great experience at JudgeService Research Ltd because it was an easy and simple set up with great support as and when i needed it."

"I'd recommend JudgeService Research Ltd because, good platform and really useful feedback, less formal than OEM and promotes constructive feedback"

"I'd suggest JudgeService Research Ltd to a friend because its a great way of seeing what our customers think of us."

"The experience at JudgeService Research Ltd was fantastic because . We look on judge service as probably the most cost effective of our marketing spend "

"I'd endorse JudgeService Research Ltd because I FIND IT A VERY EASY WAY TO PICK UP ON A CUSTOMERS FEEDBACK AND USE IT TO QUALITY CONTOL JUST HOW GOOD WE ARE IN OUR PROCESSES FROM BOOKING CUSTOMER IN TO FOLLOWING UP AFTER VISIT"

"The experience at JudgeService Research Ltd was good because highlights areas of the department that needs attention and our strengths"

"JudgeService Research Ltd were great because We get a lot of good reviews and feedback from customers "

"I'd suggest JudgeService Research Ltd to a friend because it gives a vital insight into the what your customers really think about the buying process."

"My experience at JudgeService Research Ltd was positive because of the account management and support I receive"

"JudgeService Research Ltd were really helpful and I'd recommend them because there are never any issues to speak of - we've had just one feedback that wasn't warranted and this was taken care of by Judge."

"I'd endorse JudgeService Research Ltd because The customer feedback is always good to see be it either Good or Bad as you can take Immediate action if required"

"JudgeService Research Ltd were helpful because they have personnel that really understand our business and have an easy to navigate web based system with a regular reporting procedure that enables us to recognise which areas of our customer buying process we need to focus our attention."

"I would recommend JudgeService Research Ltd to friends and family because the customer feedback is quick and up to date allowing me to action customer's comments in a timely manner. The platform is very easy to use, clear and adds value to my business."

"The experience at JudgeService Research Ltd has been great because they have always helped us and kept in touch throughout every process. It is also a really easy system to use. "

"I'd recommend JudgeService Research Ltd because the team deliver outstanding detail following good customer interaction. Working with the Judge Service team, we use this information to mould our customer journey to ensure that we maintain our vision of customer experience. Judge Service team are open and willing innovate and try new ideas to help us. "

"I'd definitely recommend JudgeService Research Ltd because it gives a great overview of what is happening in your business. with a few little tweaks such as named above it would be a great way of monitoring the customer satisfaction in my business accurately"

"We've always found JudgeService excellent for the level of constructive feedback we can achieve from our sales and aftersales customers, way beyond what we achieve from other review platforms such as via Google; a great marketing tool to raise awareness of our positive reviews of 300+ customers with an average of '97% Would Recommend' across our website and social media platforms. Overall, the best all round solution for our customer reviews available on the market!"

"I was pleased with JudgeService Research Ltd and would recommend them because It helps me become a better sales person"

"JudgeService Research Ltd were helpful because our account manager is always available to help with any queries or questions we have."

"JudgeService Research Ltd were helpful because it helps us keep on top of our customers thoughts on us and therefore attend to any issues before they become a trend. Cheers the staff up when they get good feedback too so good for morale."

"The experience at JudgeService Research Ltd was good because is gives me a great insight into what my customers really think about the service that we offer"