Integration With Major Platforms

"Working with JudgeService has genuinely been a pleasure. The team is always available, accommodating, and consistently goes above and beyond, with no request ever being too small. Across our multiple franchises and locations, the Resolution platform has helped create a far more cohesive approach between management teams when handling complaints, giving us a clear and simple foundation for maintaining consistent records. Likewise, the Reputation system has delivered significant efficiencies and has supported us in strengthening our customer engagement. The team at JudgeService has shown a great understanding of our bespoke business needs, and their support has genuinely helped us grow."

"We’ve worked with JudgeService for a number of years, and it’s been a partnership that has grown alongside our own development as a business. Their review management tool has noticeably improved the efficiency and quality of our customer review responses, making our processes smoother and more consistent. The customer service we receive—especially from Harry and the support team—is truly second to none. Whether we’re trialling a new feature or need guidance on an existing one, they’re always knowledgeable, responsive, and genuinely invested in helping us get the most out of the platform. JudgeService continues to be a reliable and valued partner, and we look forward to building on this relationship for years to come."

"Swansway Motor Group has partnered with Judge Service for a number of years and, within the last 12 months have increased the touchpoints with our customers via additional products - in an attempt to constantly receive feedback, learn and adapt our customer service approach. The Judge service platform allows us to easily monitor our overall online reputation and make strategic decisions at a granular level which have consistently resulted in us outperforming industry averages."

"Throughout the time we have been working with Judge Service, we have found the customer care second to none, with any queries dealt with in a timely and professional manner. We have found working with Chelsea in particular a pleasure and she has helped in ensuring we are aware of all areas available to us and has taken the time to discuss everything through in detail."

"I’ve been working with Dan at Judge Service for over a year now, and I can honestly say the service he provides is second to none. In this time, Dan has helped us increase the number of quality leads received massively, and is always to hand to give us positive advice as and when needed. I would definitely recommend Judge Service, if you are looking to increase quantity and quality of reviews received."

"I am exceptionally happy with the service that Dan has provided from judge service. From the initial set up being quick and easy, to friendly support when I have had any questions. We are already seeing the benefits of judge service. Thanks Dan."

"We have been using Judge Service since May 2024. We have found that it is a great platform for receiving feedback from our customers. The staff are professional and always on hand to help when assistance is needed"

"JudgeService has become an invaluable part of how we understand and improve the customer experience at OMC Motor Group. The team behind JudgeService are friendly, helpful and genuinely approachable – their support is consistently excellent. We love the product. It gives our customers a simple way to share honest feedback about their experience of buying a used car from us, and the JudgeService widget on our website is a brilliant way to showcase real customer reviews to potential new buyers. One of the standout features for us is the seamless integration with Auto Trader – the key platform for used cars – ensuring our ratings and reviews reach an even wider audience. It’s quick and easy to respond to customer reviews, and the dashboard makes managing our feedback effortless. JudgeService has truly helped us strengthen our customer service, build trust, and continue delivering the best possible experience."

"At Birchwood, we use JudgeService's post-delivery review platform to great effect. The insights we gain not only highlight the positive aspects of our customer experience but also help us identify trends and areas of opportunity — enabling us to continually refine our approach and pinpoint training needs.JudgeService provides a highly valued product, backed by excellent support from Ashley Amos, who is proactive, experienced, and a genuine pleasure to work with. Ashley consistently looks to drive performance improvements, offers sensible suggestions, and takes real ownership of our partnership.If people buy from people, then Ashley is a fantastic example of customer care done right — a positive ally who makes a real difference.We’re proud to work with JudgeService and look forward to continuing our collaboration."

"Having worked with Judge Service for many years now, I continue to be impressed with the range of products and services available, the ongoing innovation and development to provide further value for customers, and the expertise and skills that the team offer. Ashley, our account manager, consistently goes above and beyond, demonstrating the attention to detail that truly reflects the wider Judge Service approach. Judge Service are an invaluable partner to Perrys and I would not hesitate to recommend them."

"Judge Service has been a fantastic tool for our business. It’s incredibly user-friendly and makes it easy to keep all our customer reviews in one place. Having clear access to real customer feedback helps us understand what we’re doing well and, more importantly, identify areas where we can continue to improve. The insights Judge Service provides are valuable to our customer journey and overall business growth. Highly recommend!"

"JudgeService has been an excellent partner in managing our customer reviews. Their survey process provides valuable insights into our sales team performance and overall customer experience. Our Account Manager, Ashley, sends detailed monthly reports that make it easy for us to track progress and identify opportunities for improvement."

"At Waylands, we place significant value on insight into our customers’ expectations and experiences with us. The Judge Service platform makes it easy to understand what our buyers value and where we can improve, enabling us to identify trends, address concerns proactively and celebrate what our team is doing right. We are able to extract real-time data that delivers actionable insights directly to our management teams, meaning that we have far more than a reporting suite; we have a platform that has become a crucial part of how we deliver a better, more consistent Waylands customer experience."

"We have worked with Judge Service for over six years now. I find the platform very user-friendly and simple to use and in the unusual instance that we have had to contact the team for assistance or guidance, I have found them to be extremely helpful and efficient in resolving any issues or answering any questions that we have. I have regular reviews with our Account Manager Ashley who again offers the highest level of professionalism and is extremely efficient in responding to anything we ask. I would have no hesitation in recommending Judge Service to anyone considering their services. Ashley and her team are a credit to the business and I look forward to continuing the partnership that we enjoy with them."

"Dicksons have been using Judge Service for a number of years now and the customer reviews we receive have had a great impact on the public perception of the business. The reporting system that they use is detailed and easy to understand, giving a real insight into how our customers perceive our service. The ratings that our customers leave are hugely important to us, building trust and highlighting our strengths. On the flip side they also give early warning signs of any unhappy customers that can be contacted and hopefully satisfied. A special mention goes to Ashley Amos, who looks after our account and is always proactive, helpful and quick to respond to any calls and email. Judge service has become an invaluable part of how we understand and improve customer experience. I would not hesitate to recommend them."

"The staff at JudgeService were good because they have a great understanding of how the system works and give me regular feedback on how we are performing"

"I'd definitely recommend JudgeService because if you use it to its full potential not only does it measures many areas of customer satisfaction, it also measures individual sales persons performance."

"I'd recommend JudgeService to a friend because it is a great way to get accurate and timely feedback from customers."

"I'd recommend JudgeService to anyone because they form part of a crucial after the sale service for us which is welcomed by ourselves and our customers alike."

"I'd recommend JudgeService to anyone because they have made surveying easy for the customer and the company. "

"I had a great experience at JudgeService because with more people now relying on reviews, when you have a great business it is good for others to see positive reviews about the service we provide"

"I would recommend JudgeService to friends and family because it helps customers make an informed decision as to which retailer to use"

"I'd definitely recommend JudgeService Research Ltd because not only do they provide a great service for helping us successfully manage our reviews, but they are also always progressing and developing further to improve their service and offering."

"I was pleased with JudgeService and would recommend them because the feedback from our customers allows the business to target areas to improve on our customer satisfaction. Always good to hear good and bad comments."

"JudgeService Research Ltd were really helpful and I'd recommend them because the service gives us great genuine feedback from our customers and let’s us know the areas we need to work on. "

"I'd suggest JudgeService to a friend because it gives a true reflection of your dealership for customer satisfaction"

"The staff at JudgeService were good because they are polite, courteous, understanding and informative."

"My experience at JudgeService could have been better because i dont feel any customer decides where they buy their next car from based on Judge Service scores. This is just a personal point of view. "

"JudgeService were great because the platform is real-time and easy to use."

"I'd endorse JudgeService because its simple and easy"

"The experience at Judge Service was great because its a really user friendly service that gives you the opportunity to resolve any situations regarding feedback."

"JudgeService were great because the reviews help not just the sales person as an individual but the whole company it self. This shows that the customer was happy with there journey throughout the whole sales process."

"I'd recommend JudgeService because customer feedback on the service they have received from our team is escential if we are to continue offering excellent customer service. JudgeService is an excellent way of accurately understanding our customers purchase experience."

"JudgeService Research Ltd were great because their simple short questionnaires let us know how our clients see us and encourage distance buyers to trust us as a company "

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"I'd recommend JudgeService Research Ltd because it gives us the opportunity to fix a customer issue should one occur that we weren't aware of. We can also examine individual performance in all areas of sales process as well as customer satisfaction."

"I'd recommend JudgeService to anyone because its great feedback and helps you better understand the customers journey through the most important touch points and demonstrates by factual data how it can be improved with great management reports that are timely, supportive and helpful in identifying areas to improve."

"Very early days but completely satisfied with the professional manner in which I have been dealt with. Looking forward to a long and fruitful relationship."

"I'd definitely recommend JudgeService Research Ltd because It gives you an understanding of what your customers like or not like about there experience of buying there new car,and you can take immediate action to right any wrongs"

"The staff at JudgeService were good because they understand our business needs and always have suggestions on how we can improve. We are always kept informed of any developments on the system and new products available to aid us to do our jobs effectively and make our customer journey a positive one."

"I'd definitely recommend JudgeService "

"JudgeService staff were good because any technical issues have been dealt with promptly and our account manager regularly provides feedback for us."

"My experience at JudgeService was cracking because it can capture customers that slip through the net and informs us quickly the customer is still in the market"

"I'd recommend JudgeService to a friend because It gives an excellent analysis of what our customers think about us and where we need to improve our customer journey"

"My experience at JudgeService was cracking because it is quick and accurate and allows to deal with potential customer dissatisfaction promptly"

"JudgeService is a valuable tool for our business, to identify trends in customer service. Our Account Manager, Tom O'Brien, is superb and looks after us well."

"I'd recommend JudgeService to a friend because the support I've received since starting with the business has been excellent. I'd particularly like to thank Mike Moorey who has done a great job of navigating me through the whole system. He's a real credit to the business. Thanks"

"The experience at JudgeService Research Ltd was fantastic because in this day and age so many people use reviews to help choose a provider. It also gives us great feedback on how we need to run the business and make changes as appropriate"

"I had a great experience at JudgeService Research Ltd because it was an easy and simple set up with great support as and when i needed it."

"I'd recommend JudgeService Research Ltd because, good platform and really useful feedback, less formal than OEM and promotes constructive feedback"

"I'd suggest JudgeService Research Ltd to a friend because its a great way of seeing what our customers think of us."

"The experience at JudgeService Research Ltd was fantastic because . We look on judge service as probably the most cost effective of our marketing spend "

"I'd endorse JudgeService Research Ltd because I FIND IT A VERY EASY WAY TO PICK UP ON A CUSTOMERS FEEDBACK AND USE IT TO QUALITY CONTOL JUST HOW GOOD WE ARE IN OUR PROCESSES FROM BOOKING CUSTOMER IN TO FOLLOWING UP AFTER VISIT"

"The experience at JudgeService Research Ltd was good because highlights areas of the department that needs attention and our strengths"

"JudgeService Research Ltd were great because We get a lot of good reviews and feedback from customers "

"I'd suggest JudgeService Research Ltd to a friend because it gives a vital insight into the what your customers really think about the buying process."

"My experience at JudgeService Research Ltd was positive because of the account management and support I receive"

"JudgeService Research Ltd were really helpful and I'd recommend them because there are never any issues to speak of - we've had just one feedback that wasn't warranted and this was taken care of by Judge."

"I'd endorse JudgeService Research Ltd because The customer feedback is always good to see be it either Good or Bad as you can take Immediate action if required"

"JudgeService Research Ltd were helpful because they have personnel that really understand our business and have an easy to navigate web based system with a regular reporting procedure that enables us to recognise which areas of our customer buying process we need to focus our attention."

"I would recommend JudgeService Research Ltd to friends and family because the customer feedback is quick and up to date allowing me to action customer's comments in a timely manner. The platform is very easy to use, clear and adds value to my business."

"The experience at JudgeService Research Ltd has been great because they have always helped us and kept in touch throughout every process. It is also a really easy system to use. "

"I'd recommend JudgeService Research Ltd because the team deliver outstanding detail following good customer interaction. Working with the Judge Service team, we use this information to mould our customer journey to ensure that we maintain our vision of customer experience. Judge Service team are open and willing innovate and try new ideas to help us. "

"I'd definitely recommend JudgeService Research Ltd because it gives a great overview of what is happening in your business. with a few little tweaks such as named above it would be a great way of monitoring the customer satisfaction in my business accurately"

"We've always found JudgeService excellent for the level of constructive feedback we can achieve from our sales and aftersales customers, way beyond what we achieve from other review platforms such as via Google; a great marketing tool to raise awareness of our positive reviews of 300+ customers with an average of '97% Would Recommend' across our website and social media platforms. Overall, the best all round solution for our customer reviews available on the market!"

"I was pleased with JudgeService Research Ltd and would recommend them because It helps me become a better sales person"

"JudgeService Research Ltd were helpful because our account manager is always available to help with any queries or questions we have."

"JudgeService Research Ltd were helpful because it helps us keep on top of our customers thoughts on us and therefore attend to any issues before they become a trend. Cheers the staff up when they get good feedback too so good for morale."

"The experience at JudgeService Research Ltd was good because is gives me a great insight into what my customers really think about the service that we offer"