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While I was listening to GOLD
06 May 2026 by Neil Addley
While I was listening to Suzanne Vega and Spandau Ballet in the mid 1980s, Jan Carlzon, then CEO of Scandinavian Airlines (SAS), coined a deceptively simple phrase that still shapes customer experienc...
Q2 Confidence Strong, but Aftersales Concerns Grow
29 April 2026 by Curtis Hutchinson
Dealers are expressing high levels of optimism about the strength of car sales in Q2, although many believe aftersales could be more challenging, according to JudgeService’s Dealer Confidence Baromete...
Dealer Confidence Strengthens in Q2
24 April 2026 by Curtis Hutchinson
Despite the constant stream of adverse economic, political and global headlines, dealers have higher levels of business and consumer confidence than at the start of the year.
Where Great Experience Drives Sales
21 April 2026 by Neil Addley
In today’s automotive market, great stock and competitive pricing are no longer enough. Buyers have more choice, more information and more influence than ever before. And when it comes to choosing whe...
Lost Sales Aren’t Lost Forever
21 April 2026 by Neil Addley
Every dealer knows the frustration of a “lost sale”. An enquiry is made, conversations happen… and then the customer disappears. But 68% of those sales aren’t really lost.
The Missing Link in Customer Experience
21 April 2026 by Neil Addley
Sentiment analysis across dealer groups continues to tell a familiar story: most negative online customer reviews originate in servicing.
The Hidden Cost of Distance Selling
13 April 2026 by Curtis Hutchinson
Distance used car selling is having a negative impact on aftersales and customer retention, finds JudgeService
Dealers See Q1 Surge in Used Cars Over New
13 February 2026 by Curtis Hutchinson
As the automotive sector prepares for the introduction of the 26-plate in March, franchised dealers expect to see more Q1 growth in used car sales than they do in new, according to JudgeService’s Deal...
Franchised Dealers More Upbeat on Q1 Prospects
05 February 2026 by Curtis Hutchinson
Franchised dealers currently have higher levels of business and consumer confidence than independent retailers, according to the quarterly JudgeService Dealer Barometer.
The DMCC Act: What Car Dealers Need to Know About Third-Party Reviews
13 January 2026 by Neil Addley
The Digital Markets, Competition and Consumers Act (DMCC) introduced stricter rules around how car dealers collect, manage and display customer reviews.
