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Test Drives Hit Post-Covid Peak
13 July 2026 by Curtis Hutchinson
Nearly three-quarters (74%) of car buyers who physically visit dealerships are being offered test drives, the highest post-Covid level recorded by JudgeService.
Dealers Win by Offering Finance
06 July 2026 by Curtis Hutchinson
Car buyers visiting showrooms expect dealers to offer them finance and reward those who do with positive net promote scores (NPS), according to research by JudgeService.
Walk‑Ins Lead the Way in Sales Enquiries
20 May 2026 by Curtis Hutchinson
Walk-ins are back and generate most sales enquiries, finds JudgeService. Most car buying enquiries are back to being generated by walk-in customers visiting dealerships.
While I was listening to GOLD
06 May 2026 by Neil Addley
While I was listening to Suzanne Vega and Spandau Ballet in the mid 1980s, Jan Carlzon, then CEO of Scandinavian Airlines (SAS), coined a deceptively simple phrase that still shapes customer experienc...
Q2 Confidence Strong, but Aftersales Concerns Grow
29 April 2026 by Curtis Hutchinson
Dealers are expressing high levels of optimism about the strength of car sales in Q2, although many believe aftersales could be more challenging, according to JudgeService’s Dealer Confidence Baromete...
Dealer Confidence Strengthens in Q2
24 April 2026 by Curtis Hutchinson
Despite the constant stream of adverse economic, political and global headlines, dealers have higher levels of business and consumer confidence than at the start of the year.
Where Great Experience Drives Sales
21 April 2026 by Neil Addley
In today’s automotive market, great stock and competitive pricing are no longer enough. Buyers have more choice, more information and more influence than ever before. And when it comes to choosing whe...
Lost Sales Aren’t Lost Forever
21 April 2026 by Neil Addley
Every dealer knows the frustration of a “lost sale”. An enquiry is made, conversations happen… and then the customer disappears. But 68% of those sales aren’t really lost.
The Missing Link in Customer Experience
21 April 2026 by Neil Addley
Sentiment analysis across dealer groups continues to tell a familiar story: most negative online customer reviews originate in servicing.
The Hidden Cost of Distance Selling
13 April 2026 by Curtis Hutchinson
Distance used car selling is having a negative impact on aftersales and customer retention, finds JudgeService
