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Brand Loyalty
19 April 2023 by Curtis Hutchinson
When it comes to in-market brand loyalty, customers are more likely to stay with MINI than any other car marque, according to consumer research by JudgeService. The study of the buying preferences of...
38% of Your Lost Customers Are Still in the Market to Buy
18 April 2023 by Neil Addley
When it comes to third party follow-ups, quite often businesses we talk to say… “we do that ourselves”. But do they? Really?? Third party follow-up is essential in sales to make sure every lead is p...
Distance by Brand
08 March 2023 by Curtis Hutchinson
Mercedes-Benz customers go the extra mile to visit showrooms, as buyers increasingly shop locally. Mercedes-Benz customers travel further to showrooms than any other car buyers, as consumers increasi...
Customer Satisfaction - Laws of Attraction
14 February 2023 by Curtis Hutchinson
JudgeService research finds “laws of attraction” drive faster used car sales. Sales staff with positive attitudes can dramatically improve used car stock turn performance, while boosting a dealership...
Falling Cars Hit Workshop Throughput
26 January 2023 by Curtis Hutchinson
Franchised workshops are being hit by a double whammy of the shortfall of new cars sold in the last three years, compounded by losing service bookings from existing customers as they reduce their mile...
How Not to Handle a Bad Review
24 January 2023 by House Writer
Discover how not to handle a bad review. Download the full guide for free now.
How to Improve Your Promoter Score
24 January 2023 by House Writer
Discover how to improve your promoter score. Download the full guide for free now.
How to Manage Your Online Reputation
24 January 2023 by House Writer
Discover how to manage your online reputation! Download the how to guide for free now.
Our Judge Heroes
06 December 2022 by Neil Addley
Our Judge Heroes are designed to be a bit of fun celebrating the core products we offer to our clients in the automotive sector (car dealers and OEMs), hospitality (hotels, restaurants, spas and golf ...
Hotel Complaints Management Tool Rolled Out to Car Dealers
29 November 2022 by Curtis Hutchinson
Car dealers are set to benefit from best practices in the UK hospitality sector following the launch of a new customer feedback service from JudgeService. The Resolution software platform was devel...
