News
Falling Cars Hit Workshop Throughput
26 January 2023 by Curtis Hutchinson
Franchised workshops are being hit by a double whammy of the shortfall of new cars sold in the last three years, compounded by losing service bookings from existing customers as they reduce their mile...
Hotel Complaints Management Tool Rolled Out to Car Dealers
29 November 2022 by Curtis Hutchinson
Car dealers are set to benefit from best practices in the UK hospitality sector following the launch of a new customer feedback service from JudgeService. The Resolution software platform was devel...
Demand for New EVs and PHEVs Present Franchised Dealers With Welcome Opportunity to Increase Tyre Sales
15 November 2022 by Curtis Hutchinson
Franchised dealers have an opportunity to significantly boost tyre sales as a result of the growing number of new electric vehicles (EVs) and plug-in hybrid electric vehicles (PHEVs) now on sale. F...
Dealers urged to embrace electric vehicle advisory role
04 October 2022 by Chelsea Heffernan
Dealers have an opportunity to play a greater role in providing insight to customers choosing to take rising motoring costs on the chin, rather than consider electric alternatives. JudgeService has id...
Car buyers appreciate add-ons
25 February 2022 by Curtis Hutchinson
Contrary to popular belief, car buyers appreciate add-ons and are likely to recommend dealers offering them. Car buyers are not turned off by being offered add-ons, such as service plans, finance, GAP...
Fast stock turn continues to be driven by customer satisfaction
24 January 2022 by Curtis Hutchinson
New research shows that fast stock turn continues to be driven by customer satisfaction. JudgeService has identified a continued correlation between customer satisfaction and dealer stock turn, despit...
JudgeService finds one in three car buyers prefer visiting local dealerships to finding their next vehicle online
08 December 2021 by Curtis Hutchinson
The research surveyed 169,313 in-market buyers over a three-year period, starting in January 2019, with respondents asked what prompted them to make a visit to a dealership where they had made an enqu...
West Way expands partnership with JudgeService
15 October 2021 by Curtis Hutchinson
West Way has expanded its partnership with JudgeService to help further grow customer engagement and satisfaction levels across its retail network.
Prestige carmaker websites lead the way for dealer referrals
05 October 2021 by Curtis Hutchinson
Buyers of prestige brand cars are the most likely to find the dealer they purchase from by visiting the carmaker’s website first, according to new consumer research from JudgeService.
Dealers urged to review digital marketing reach
14 September 2021 by Curtis Hutchinson
Dealers need to increase their digital marketing reach to attract the growing number of car buyers prepared to travel further to visit showrooms, following the lifting of lockdown restrictions.
