Customers have visited your dealership, and they’ve likely got an opinion about their experience. Finding out what they have to say is the key to improving your business and without this feedback, you’re left in the dark about what your customers really think. A customer wasn’t happy with the tone of the salesperson? Have a word with your sales team.
Let’s take this even further and address the fact that all this customer feedback is now out there, online for the world to see. We’re guessing you want this feedback to be positive. Attracting potential new customers.
JudgeService is here to help. We have continued to develop our customer satisfaction survey over the last ten years. It reaches out to your customers, gaining insight into what’s working and what’s not. Is this music to your ears? Read on to discover the benefits of using ReAct.
Boost your reviews
Reviews are fundamental to the success of any business. Customer feedback allows you to
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Kickstart dialogue with disgruntled customers – unhappy customers need to be dealt with. Failing to take action will lead to a lost sale. If a survey comes back with negative feedback, we give you the opportunity to make this right and save your brand reputation.
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Nurture relationships with loyal customers – reviews boost customer retention. Responding to feedback shows active improvement and maintains your relationship with buyers.
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Tap into how well you are performing in each ‘customer touchpoint’- our surveys highlight the areas where a customer encounters your brand that you need to work on. Are your customers are complaining about the lack of follow up after delivery? This is a customer touchpoint you need to fix.
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Boost your online reputation – a brand without reviews isn’t a brand people want to buy from. Reviews build your social proof and online trust. “Business with more reviews are two times more likely to rank in Google’s top three results” (Dorfman, 2022) The more reviews, the better your Google My Business list ranking.
Customer satisfaction and stock turn
It’s no surprise we have discovered a direct link between customer satisfaction and stock turn. The happier your customers are, you more cars you will sell. Need more proof? A higher customer satisfaction rating could help you sell cars 7 days faster. ReAct identifies your strengths and weaknesses, helping you meet customer needs. The result? Your customer satisfaction score will increase and so will your stock turn.
Do you want to find out what happens behind closed doors when your customers leave? Build your social proof, boost profits and stock turn with ReAct.
Don’t miss out! Free trial ends June 31st!
Request a demo here: https://judgeservice.com/react-request-a-demo
Bibliography:
Dorfman, A. (2022). Google My Business: Best Practices. Retrieved from Reputation : google-my-business-best-practices-for-2019/
