Swansway
- based on 861 verified purchases in the last 3 months
About Swansway
Swansway Motor Group is a family owned and run group based in Crewe, Cheshire, with more than 20 car and van dealerships located across the North West, Midlands and North Wales. We represent 10 brands inclding Audi, CUPRA, Honda, Jaguar, Land Rover, PEUGEOT, SEAT, Volkswagen, Volkswagen Vans and BYD. When it comes to your van and car servicing and MOTs, we use only genuine parts and accessories to help ensure your vehicle is maintained to the highest standard. Don’t hesitate to get in touch with any questions. Each of our car dealerships is open every day of the week and our van centres are open Monday to Saturday.
Total Active Verified Purchases:
5423
Total Active Purchases:
5423
Latest Testimonials
Craig was very accommodating and patient with finding me my perfect car. He also gave me a lot of confidence on my test drive as it was my first time driving an automatic. He is a great representative and I would definitely recommend him!
Miss Ella Bennett,
30th January 2026
I had a great experience at Blackburn Audi because the team was organised, friendly and very knowledgeable.
Mr Andrew Allen,
30th January 2026
Latest Testimonials
I would not recommend BYD Chester because, while I am very impressed with the car, I am deeply disappointed in the lack of customer care provided. I was forced to follow up multiple times due to consistently slow or lack or response. Most frustratingly, it took two weeks to manually register the BYD app - whikst assured it would take 48 hours; the task was only resolved after I threatened a formal complaint. Throughout this process, personal excuses were frequently used to justify professional delays, which I found highly unprofessional. The car is great, but the service fell well below expectations
Mrs Kim Bate,
27th January 2026
BYD Chester staff were good because. I wanted to take a moment to share some feedback regarding our recent experience purchasing a BYD vehicle, in particular the outstanding service provided by Samantha Ricketts.
From the very beginning, Samantha was extremely professional, approachable, and genuinely helpful. She handled everything promptly, kept us well informed at every stage, and made the whole process smooth and stress-free. It was clear that she truly cares about the customer experience and takes pride in her work.
During the two days when Samantha was not available, we were in contact with two other sales colleagues. Unfortunately, the difference in approach was noticeable.
We would also like to mention that on Saturday the salesperson did not appear particularly keen to assist further once it became clear that the system was down. We understand that technical issues can happen; however, it would have been helpful if an alternative had been offered, such as checking the matter later the same day or on Sunday, rather than waiting for Samantha to be available on Monday. On Monday before 11:00 am, we contacted the dealership and were informed that Samantha was not at work that day, which is completely understandable. It would have been helpful if someone from the dealership had informed us in advance, rather than us having to follow this up ourselves, as we were keen to complete the purchase as soon as possible following Saturday’s delay.
I can say with confidence that if it had not been for Samantha’s commitment and professionalism, we would not have gone ahead with the purchase of this car.
Please pass on our sincere thanks to Samantha. She is a real asset to your team and represents the brand in the best possible way.
Once again, thank you – we are now very happy BYD Seal owners.
Mr Kardas,
27th January 2026
Latest Testimonials
I was pleased with BYD Crewe and would recommend them because they dealt with me in a very friendly and professional manner. I felt very special when they revealed my new car which was hidden away and covered up for me to take the cover off! Lots of communication leading upto receipt of my car and also after aswell.
Mrs Ibbotson,
1st February 2026
Our overall experience with the dealership and car so far have been great. I do think our sales person could have been a bit more knowledgable about the car itself.
Anonymous,
29th January 2026
Latest Testimonials
I had a great experience at BYD Stoke because everything was so simple and nothing was to much trouble for Owen .
Mr Thomas Edge,
29th January 2026
My experience at BYD Stoke was cracking because it was really relaxed, there was no pushing to buy, Owen was friendly, pointing out the various positives of the models in the showroom.
The cars were the stars.
Mr Jonathan Bradshaw,
29th January 2026
Latest Testimonials
My experience at Carlisle Audi was memorable because Kelly was absolutely fantastic! From the minute I phoned up to enquire about the Audi Q3 that I had found online, Kelly was great and was on hand for any questions or queries that I had. I test drove the Audi Q3 and Kelly had my private plates put on the car and the car ready to drive away within 2 days. Fantastic service! Thank you so much Kelly and Carlisle Audi :)
Miss Georgia Nevins,
29th January 2026
I'd recommend Carlisle Audi because the staff are knowledgeable and the service was quick and efficient
Mr Ajeet Singh,
29th January 2026
Latest Testimonials
Josh Bloor at Crewe Audi is an asset to the team! He was really helpful throughout and listened and accommodated my requests. He rang to check up on how I was getting on with the car which I found thoughtful! Great service all round!
Anonymous,
29th January 2026
Fantastic service from start to finish everything clear and easy to understand from the sales team .Their new car prices are the best I could find in the uk .
Mr Lindley,
26th January 2026
