Vertu Land Rover Truro
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- Based on 23 verified purchases in the last 3 months
Vertu Land Rover Truro Verified Purchases
Total Active Purchases:
416
(Verified: 416)
I paid nearly £1000 extra to have the black pack on my vehicle, not only did they not complete all parts needed for the black pack, changing to gloss black, but the items that were changed, were not fitted properly and are not flush, as they should be, they’re sticking out and look terrible. They will need to be redone.
They had put in an old model grill instead of the 2024 one, which should have been replaced gloss black.
This grill was meant to have been posted to me nearly two weeks ago, along with the charging lead which was also missing, so I have been unable to charge my vehicle at home, instead having to use public chargers.
When collecting the vehicle it was in the red on fuel and had 0 charge, thankfully there was a garage nearby to fill up and the car was dirty with sweet papers under the seats.
There was also a very bad cup mark on the dashboard which needs sorting, which I have hot to get done and send you the bill, so what should’ve been a lovely experience buying a £45k car has been nothing of the sort at all, in fact a very poor experience which had taken all the shine off buying the new car.
Hello Peter,
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth.
Kind regards, Chloe
I'd recommend Vertu Land Rover Truro because they are courteous, friendly and professional.
Hello Lawrence,
We're really glad to hear that our team at Vertu Land Rover Truro provided you with an exceptional experience. Your satisfaction is our greatest reward, and we appreciate your loyalty and trust in our brand.
Kind regards, Vertu Land Rover Truro.
Danielle
A very slick service from the moment we walked in - genuine staff with a can do attitude created a great buying experience
Thank you for sharing your positive experience at Vertu! We're glad to hear that our team's friendly and helpful approach made a big difference in your buying experience.
Kind regards, Dawn.
My experience at Vertu Land Rover Truro was memorable because of their welcoming staff and quick service.
Hello Ramandeep,
Thank you so much for sharing your wonderful experience with us! We're pleased to hear that our team made a positive impact on your visit, and we'll keep working hard to maintain that warm and efficient atmosphere.
Kind regards, Liza.
Great during the sales process but seriously lacking in the follow up on a couple of outstanding small items since the sale. The couple of items might be small but they should have been closed out within a week since collecting the car, despite asking them too.
Good afternoon. Thank you for taking your time to leave this feedback. We strive to provide the best possible experience for our customers therefore if there is any dissatisfaction you would like to discuss, please email us at digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref JS3SJ2110 Kind regards Dean
I'd recommend Vertu Land Rover Truro to a friend because it was a very professional buying experience with no pressure to go ahead with the sale.
Hello James,
Thank you for sharing your positive experience at Vertu Land Rover Truro. We're really glad to hear that our team provided a professional and pressure-free service, making your buying experience enjoyable.
Kind regards, Liza
Contact
Location
Hours
Open - Closes 6:30pm
Wednesday
8:30am - 6:30pm
Thursday
8:30am - 6:30pm
Friday
8:30am - 6:30pm
Saturday
8:30am - 5:00pm
Sunday
Closed
Monday
8:30am - 6:30pm
Tuesday
8:30am - 6:30pm
