Mercedes-Benz of Reading
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- Based on 36 verified purchases in the last 3 months
Mercedes-Benz of Reading Verified Purchases
Total Active Purchases:
267
(Verified: 267)
The experience at Mercedes Benz of Reading was great because the Team were fantastic. Hanni (sorry as I have no doubt that is spelt incorrectly) is an asset to your team. Friendly, professional, engaging, knowledgeable. Top job. Impressed.
Hello Michael James,
Thank you so much for taking the time to share your wonderful experience at Mercedes Benz of Reading! We're delighted to hear that Hanni was able to provide top-notch service and exceeded your expectations. Your kind words mean a lot to us, and we'll make sure to pass them along to our team.
Kind regards, Keith.
Excellent pre sales and during sales but poor support and communication once the deal is done. They won’t respond to calls, call back, when they promise to call back and won’t reply to emails
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth.
Kind regards, Keith.
I would not recommend Mercedes Benz of Reading because when the car was advertised it was less than 100 miles. After placing my deposit I found out that it had done 6k miles! I went back to the advert and it said 4K miles. I now wonder if I was sold the correct vehicle.
I do not think the vehicle was prepared fully for delivery as I subsequently noted scratches on the drivers wing mirror and a section of the trim on the front bumper loose. A manager has asked me to bring the vehicle for repairs. This will be difficult for me as I live in St Albans and have to now coordinate with my job. I would also like to have confirmation of when the body and seat protection was done as I paid extra for this.
Lastly, I’ve been trying to speak with the salesman which sold me the vehicle without success despite several calls.
Overall, a very unsatisfactory experience.
This is not my first Mercedes benz or EV.
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Chloe
I would not recommend Mercedes Benz of Reading because it took over two hours for the paper work to be completed for the car I was buying which I thought was a long time.The sales man did not mention the car had 1200 miles more on the Speedo than advertised he also for got to put it on charge as it was a plugin hybrid..
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Liza.
I was pleased with Mercedes Benz of Reading and would recommend them because of their prompt and professional service. A test drive was arranged same day and all the paperwork completed for my purchase with ease. Daniel Kozac assisted with everything and the car was prepared for collection within three days. Nothing was too much trouble, standards of service were excellent and the vehicle was just what I was looking for. I would have no hesitation in recommending their service.
Thank you again Daniel for your professionalism.
Hello Nicola,
We are thrilled to hear that we met your expectations with our prompt and professional service, and that Daniel's assistance made a positive impact on your experience, from arranging a test drive same day to completing the paperwork with ease, as well as preparing the car for collection within three days, we're delighted that you would recommend us and have no hesitation in doing so again.
Kind regards, Dawn.
I'd endorse Mercedes Benz of Reading because the sales person was able to identify very quickly the type of car the would suite my requirements.
Hello Irene,
We're thrilled to hear that our sales team at Mercedes-Benz of Reading met your expectations and helped you find the perfect vehicle to suit your needs, identifying it quickly and efficiently - we'll pass on your kind words to the team!
Kind regards, Matthew.
Contact
Location
Hours
Closed
Saturday
9:00am - 5:00pm
Sunday
11:00am - 4:00pm
Monday
8:00am - 6:30pm
Tuesday
8:00am - 6:30pm
Wednesday
8:00am - 6:30pm
Thursday
8:00am - 6:30pm
Friday
8:00am - 6:30pm
