Chapelhouse OMODA & JAECOO Wigan

I was told I would be waiting 4 weeks for the car, and I waited 9. I understand that isn’t the fault of the sales person but the service that I received during those 9 weeks was awful. 1 week after putting down the deposit, I received a phone call from one of the sales people, telling me that my car had arrived and they would be sending the finance paperwork to my email. I didn’t receive any paperwork and 1 week after that phone call, I hadn’t heard from anyone. I then called to ask what was going on, and was told there had been a mistake and it wasn’t my car that had come in, it was someone else’s. No one bothered to phone and tell me that though, I had to phone them to chase it. When I chased it I was told it would be another 2 week wait. When I called back 2 weeks later I was told it would be a further 2 weeks. I then called up to ask for another update 2 weeks later, where I was told I would get a call back with an update but I didn’t hear from anyone. Once again, I had to phone back a week later as I’d been ignored, to try and find out what was going on. During that phone call, I was told that my car was only 10 minutes away from being delivered and they would be phoning me back to let me know the next steps. As you would expect, a full week passes with no update whatsoever, just complete radio silence. When I next spoke to them on the phone, I was told that my car still hadn’t arrived, even though I was told it was only 10 minutes away on the previous call. Due to my patience I was told I would be getting a full tank of petrol and some mats thrown in for free. I received half a tank of petrol and have just had to pay for my own mats as I didn’t receive any. Upon arriving at the dealership to collect my car, I saw that Paul was sitting in my car. I thought he was going to tell me to get in the car, to show me how everything worked. Instead, he jumped out of the car and said, ‘oh sorry Emily, I was just charging my phone in your car’. Paul then made a joke that he couldn’t believe I hadn’t sorted out my insurance before coming to get the car. To which I replied and said, but this is the first time I’ve seen the reg, no one contacted me beforehand to tell me what it was so I could sort the insurance. When I got into the car, Paul only spent about 10 minutes with me, he gave me hardly any information about the car.
2 weeks after picking up the car, I had a puncture in one of my rear tyres. I phoned Chapelhouse in Wigan, to see if they had anybody that they recommended to help. I was told that through my contract, I had cover with either AA or RAC but they weren’t sure which one, so they would find out and phone be back straight away. I never heard from them again. Luckily enough, I had my mum with me who has cover with AA through her bank. Hopefully you can understand why I won’t be recommending them again.

The sales staff were great the PDI was very poor the paint work was had rough spots on it it required a buff over the windows were smeared and the spare wheel was missing all problems were sorted within two weeks but it took the excitement out of buying my first brand new car overall disappointed ☹️