Westdrive Kia
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Total Active Purchases:
2887
(Verified: 2887)
I'd endorse Westdrive Kia because I have already recommended Westdrive to a friend and he has been in contact. The customer service I received fro Owen was very impressive.
I would not recommend Westdrive Kia because
Worst customer service I have ever experienced buying a car.
Check EVERY thing before paying.....
Be aware that once West Drive have your payment, it’s extremely difficult to get any after service if you find anything wrong. They were very quick to take the money and very slow to respond to subsequent faults found on the vehicle.
They stated, in writing, that the fault on my vehicle was covered by the Kia guarantee, this turned out not to be true...So I asked them to correct it, they refused...however after several stronger conversations they finally agreed to fix it. This took several trips, at my expense, as they ordered in the wrong parts...!!!
Also worth noting that when I test drove the car it had a complete set of mats, however, when I picked it up these mats were missing, but i was reliably informed that i could buy a replacement set for £190 ...!!! Unbelievable,
It also took 16 days to receive the logbook, and I still haven’t received the promised replacement number plates.
Be careful with your dealings with this family-owned business as they certainly do not have family values.
They seemed to care only about making the sale, with little regard for customer satisfaction or long-term support.
Overall, my experience buying a second-hand car here was riddled with stress, poor communication, and a lack of accountability.
I'd definitely recommend Westdrive Kia because it was completed 100%all round
Excellent service all round from Westdrive Kia. Shout outs to Jason and Anthony in the sales team for their attention to detail.
I'd definitely recommend Westdrive Kia because I was buying or leasing them last 10 years always been a great to deal they did looked after me.
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