Waylands - Volvo Cars Bristol
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- Based on 53 verified purchases in the last 3 months
Waylands - Volvo Cars Bristol Verified Purchases
Total Active Purchases:
716
(Verified: 716)
I'd definitely recommend Waylands Bristol because I found the professionalism I expected. No hard sell, just fact and figures and answered questions. Great coffee too.
Hello Roger,
Thank you for taking the time to share your positive experience with us! We're happy to hear that our team provided the level of professionalism you expected, and we're glad you enjoyed our coffee as well.
Kind regards, Waylands Volvo Bristol
My experience at Waylands Bristol could have been better because the sales person seemed very busy and fully engaged on other customers.
I had to query a few things such as warranty, free volvo service plan offer for new cars and never received such replies. I clarified said points with salesperson when I spoke with them near the end to discuss payment and delivery. Furthermore no one from Waylands has called me since I purchased the volvo from new 2 months ago. I live in Norfolk nowhere near their showroom otherwise I would have popped I. But yet again it was me initiating contact. I do have an issue with my new car ,namely the remote entry fob does not work all of the time . I have been waiting for them to call to discuss .
My experience at Waylands Bristol could have been better because ensuring cat was cleaned, do the actual checks advertised on website before car delivery, better engagement to resolve issues, do not fob off customers because sales is completed and more. Customers should not be out of pocket fixing issues dealership should have addressed before delivering car. I would avoid them
Hi Mr Oluwarotimi Ogunlowo,
Thank you for taking the time to leave your feedback. We are very sorry to hear that your experience did not meet your expectations, particularly around the preparation of your vehicle, the checks carried out prior to delivery, and the handling of your concerns afterwards. This is not the standard of service we aim to provide.
We fully understand how frustrating it must be to feel left out of pocket for issues you believe should have been addressed before handover, and we sincerely apologise for the inconvenience this has caused.
If you are willing, please contact us at contactus@waylands.co.uk so we can review your concerns in detail and work towards resolving them for you.
Kind regards, Waylands Volvo Bristol
Waylands Bristol were great because I was made to feel comfortable and at ease throughout the sales process and confident that I was buying a quality vehicle, by the salesperson Ben Whiteman.
The Volvo Selekt package is first class.
Hello Phillip,
Thank you for sharing your wonderful experience with us! We're glad to hear that our team, including Ben Whiteman, made you feel comfortable and confident throughout the sales process. We're also glad you appreciate the Volvo Selekt package - we strive to provide high-quality vehicles and exceptional service.
Kind regards, Waylands Volvo Bristol
I would not recommend Waylands Bristol because the seats were dirty on arrival, The cost of the clean took a long time to recover, the logbook was not provided until later and the book had not been stamped with recent service, the promised 2 year warranty was not provided (eventually received an additional 1-year Waylands warranty). Problems with vehicle within a few weeks of purchase resulting in significant costs (possibly due to inadequate maintenance checks by Waylands).
I would recommend Waylands Bristol to friends and family because Jon helped us across the whole process from initial test drive to handover of our new car. He was professional, friendly and prompt in all our engagement.
Hello Geoffrey,
Thank you so much for taking the time to share your wonderful experience with us! We're glad to hear that Jon provided such exceptional service throughout your journey with Waylands Bristol, from test drive to handover of your new car.
Kind regards, Waylands Volvo Bristol
Contact
Location
Hours
Open - Closes 6:00pm
Thursday
8:00am - 6:00pm
Friday
8:00am - 6:00pm
Saturday
8:00am - 5:00pm
Sunday
11:00am - 4:00pm
Monday
8:00am - 6:00pm
Tuesday
8:00am - 6:00pm
Wednesday
8:00am - 6:00pm
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Thursday
8:00am - 10:00pm
Friday
8:00am - 10:00pm
Saturday
8:00am - 10:00pm
Sunday
8:00am - 10:00pm
Monday
8:00am - 10:00pm
Tuesday
8:00am - 10:00pm
Wednesday
8:00am - 10:00pm
