Volkswagen Van Centre Birmingham
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- Based on 19 verified purchases in the last 3 months
Volkswagen Van Centre Birmingham Verified Purchases
Total Active Purchases:
120
(Verified: 120)
Volkswagen Van Centre Birmingham were helpful because, right van at the right price. Darren looked after us very well. Very knowledgable about the van and able to answer all our questions/guide us through the purchase. He even came in on his day off to manage the handover and spent around 2 hours giving us an overview of the vans functions etc.
I had a great experience at Volkswagen Van Centre Birmingham because the sales staff were very helpful and the showroom environment was a relaxing space while we awaited the preparation of our new vehicle.
I would not recommend Volkswagen Van Centre Birmingham because focus is on sales rather than customer service - would like to see a balance between the two. Very defensive when querying points, both before purchase (e.g. on exactly what we were signing for (there were errors in the form) as well as after purchase.
Good Afternoon Mr Thomas
Thank you for your feedback. Your comments have been cascaded to our Sales Manager and I understand he will be in further contact with you to discuss your views.
Elizabeth - Swansway Motor Group
Volkswagen Van Centre Birmingham were really helpful and I'd recommend them because Josh the salesman was always helpful and kept us well informed the overall experience was excellent
Fantastic support in supplying 3 x vans at such short notice. Excellent customer care from Jay and Dave. Will definitely use Swansway Birmingham for our next pruchase.
I would not recommend Volkswagen Van Centre Birmingham. The salesman I dealt with, Max, didn’t listen to any of my requests and even laughed when I suggested a full tank of fuel after paying full price.
For collection, he arranged to meet me for the handover at 11am, but he was with another customer until 12, when his manager had to step in so I could finally collect the vehicle.
The vehicle’s battery then died within 24 hours of arriving home, and I’ve had to buy a replacement at a cost of £130. It was also supplied unfinished, with panels missing from the inside rear, which I was not told about at collection.
I have since been unable to get hold of Dave, the manager, who told me to contact him personally if I needed any further assistance.
It’s a lovely vehicle, but this was genuinely the worst experience I’ve ever had buying one.
At one point I spoke to Jane, who was very helpful, and I would happily buy a vehicle from her. It’s a shame she wasn’t involved in this purchase.
Good afternoon Chris ,
We sincerely appreciate your feedback regarding this review. We have forwarded your comments to Senior Management for their consideration of the concerns you have highlighted. Thank you for your kind remarks about Jane; she will be delighted to learn that you found her assistance valuable. Sharon - Swansway Motor Group
Contact
Location
Hours
Open - Closes 6:00pm
Wednesday
9:00am - 6:00pm
Thursday
9:00am - 6:00pm
Friday
9:00am - 6:00pm
Saturday
9:00am - 3:00pm
Sunday
Closed
Monday
9:00am - 6:00pm
Tuesday
9:00am - 6:00pm
