Vertu Volvo Exeter

My experience at Vertu Volvo Exeter could have been better because……let’s start at the beginning
We have saved money for a long while for our ‘dream car’ Volvo XC90 and because we have a lodge down in Exmouth and brought a Peugeot from Vertu around 5 years ago at Exeter and the service was excellent.

So knowing this we went to Vertu Volvo in Exeter. Looking around 3 XC90 were available our preference was the T8 Blond interior the only problem was there was massive scratches on the passenger side which went up the bonnet and along the window. So we went into the showroom and met Harrison. We chatted about things and asked for a test drive in the T8 and also asked if we could drive the Hybrid to compare. We were questioned by Harrison as in why do you want to drive both, this annoyed us as we were spending lots of money and wanted to compare. Well we did and with Harrison promising us the scratches would be removed and admitting the car shouldn’t have been displayed like that.

So on the Friday we had to go again to inspect the car (our holiday time and petrol costs) to see if we were happy. Yes it was good and we agreed to buy it.

The following Wednesday we went to pick up the car, we couldn’t honestly believe it, firstly it hadn’t been cleaned very well, polish all in the door seams and quite frankly it didn’t look as if it had been cleaned at all. To cap it all someone in the garage had dented the door !!!!!!
So the agreement was that we needed to take the car away and they would fix the dent on Friday. They also agreed they would clean it again before we left, but to be honest it was still dirty, i lifted the front car mats and found mud and leaves. That car should have been immaculate on our arrival and definitely inspected by Harrison to check that it was in A1 condition, clearly this was not the case.

The manager Craig came out to speak to us and yes said the right things but having to try and speak to him Post sales and left messages via telephone i never got a phone call back.

A few others things that i think need to be fed back:-


On day of picking up the car Harrison gave us 2 keys an orange and black one i said what is the difference, he didn’t know.
We had asked Harrison to show us how things work in the car and yes he did but it was like he couldn’t wait to get rid of us.

Post sales has been appalling i have tried ringing both Harrison and Craig and having received no answer sent an email to Harrison asking about a front and rear dash cam. He wrote back to say there was troubles with the Volvo app. We then just decided to go elsewhere, we have booked it in with Bells Motors Northampton who have told us there are no problems as long as it’s fitted properly. We did try other Volvo garages again to be told no problems.

I also took out a service plan with VolvoExeter but there is no way i am taking my car back there, i am looking to get it serviced at Bells Volvo Northampton.

I have brought many cars in my lifetime and i can honestly say this is one of the worst experiences i have encountered.


Having to take a car away when we asked to leave it there until the dent was fixed is again totally unacceptable we spent all the money to take a dirty, dented car. It shouldn’t have been given to any customer in that condition

Reviewed on JudgeService

The staff at Vertu Volvo Exeter were good because they listened to my requests & didn't try & push me in any unwanted direction.

Reviewed on JudgeService

I'd recommend Vertu Volvo Exeter to anyone because both James and Matthew were extremely helpful and understood my requirements immediately

Reviewed on JudgeService

A very professional team but due to the size of the Vertu group and clear “corporate stance” this can mean a lack of a more personal and local feel. This could be a disadvantage when looking at the long term, with the need for local servicing / support and of course replacement of the car in due course, not to mention, long term brand and customer loyalty.

Reviewed on JudgeService

Everyone made me welcome, which made me feel comfortable. The young lady who dealt with me was extremely helpful, nothing was too much trouble and she was able to answer all my question.

Reviewed on JudgeService

I'd endorse Vertu Volvo Exeter because the staff are welcoming, friendly and very knowledgeable. They work hard to support any requests.

Reviewed on JudgeService