Vertu Vauxhall Chingford
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- Based on 93 verified purchases in the last 3 months
Vertu Vauxhall Chingford Verified Purchases
Total Active Purchases:
3506
(Verified: 3506)
I recently purchased a Jeep Compass from Vertu Chingford (March 17th), and I am extremely disappointed with the after-sales service. Having previously bought a Ford from Vertu Bromley with an extraordinary experience, I expected the same professionalism, but Chingford failed to deliver.
Issues:
1. Safety: The car was delivered with faulty windscreen washers. I had to drive for nearly 2 weeks in unsafe conditions before they finally fixed them.
2. Technical incompetence: I was told the 'Change Oil' light just needed a reset. After waiting over an hour at the dealership, I was told they don't have the correct Jeep software.
3. Broken promises: Last Thursday, I was promised a call back by the end of the day to confirm if they had ordered the software or if they would book me into a Jeep specialist (Tony LeVoi). A week has passed, and despite my emails and calls, I’ve had zero response.
It is unprofessional to leave a customer driving a car with warning lights on for nearly a month after purchase. If you want the 'Vertu' experience I once knew, avoid Chingford and go to Bromley instead.
Hello Alexandru,
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth.
Kind regards, Kerry.
Vertu Vauxhall Chingford were really helpful and I'd recommend them because they are knowledgeable, polite and have excellent customer service. Chris was fantastic, he helped me find the perfect car and navigate the paperwork. Very happy customer!
Hello Hayley,
We're happy to hear that you had a great experience at Vertu Vauxhall Chingford! Chris did an outstanding job of helping you find the right car and guiding you through the process, which is exactly what we strive for in our customer service.
Kind regards, Dean.
Vertu Vauxhall Chingford were really helpful and I'd recommend them because of their excellent customer service and focus on customer needs
Hello Kahlil,
We're really glad you had a great experience at Vertu Vauxhall Chingford! It's fantastic to hear that our team went the extra mile to meet your needs. We'll keep working hard to make sure every customer feels valued and supported.
Kind regards, Dean.
I'd recommend Vertu Vauxhall Chingford to a friend because they are so professional friendly and cater to your needs
Hello Natasha,
Thank you for taking the time to share your positive experience with us! We're truly happy to hear that our team at Vertu Vauxhall Chingford provided you with a professional, friendly, and personalized service. We appreciate your loyalty and will continue to strive to meet your needs in the future.
Kind regards, Keith.
Vertu Vauxhall Chingford staff were good because Friendly team understand my needs
Hello Javier,
Thank you for taking the time to share your positive experience with us! We're so happy to hear that our team at Vertu Vauxhall Chingford was friendly and understood your needs.
Kind regards, Liza.
Vertu Vauxhall Chingford were great because they are helpful, friendly. I collected the car ac it was convenient for me due to my working hours.
Hello,
Thank you so much for taking the time to share your positive experience with us at Vertu Vauxhall Chingford! We're so happy that our team's friendliness and helpfulness made a big difference in your day. It's fantastic to hear that we were able to accommodate your schedule and make collecting your car a convenient process for you.
Kind regards, Liza.
Contact
Location
Hours
Closed
Sunday
Closed
Monday
9:00am - 6:30pm
Tuesday
9:00am - 6:30pm
Wednesday
9:00am - 6:30pm
Thursday
9:00am - 6:30pm
Friday
9:00am - 6:30pm
Saturday
9:00am - 5:00pm
