Vertu Ford Stoke
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- Based on 132 verified purchases in the last 3 months
Vertu Ford Stoke Verified Purchases
Total Active Purchases:
5140
(Verified: 5140)
Vertu Ford Stoke were helpful because the answered all relevant queries and was very satisfied with the dealership.
Hello Yvonne,
Thank you for sharing your positive experience at Vertu Ford Stoke! We're happy to hear that our team was able to answer all your questions and leave a lasting impression on you. Your satisfaction means everything to us, and we'll keep working hard to make sure every customer has an equally great experience.
Kind regards, Kerry.
I'd recommend Vertu Ford Stoke because they were very accommodating with my needs for a new vehicle
Hello Claire,
We're really glad to hear that our team at Vertu Ford Stoke provided you with an exceptional experience, and we appreciate your trust in us. Thank you for choosing Vertu as your go-to destination for all your automotive needs!
Kind regards, Dean.
The experience at Vertu Ford Stoke was good but i do feel that it was rushed, arrangements were made for me to collect my car on 1st October, but then everything changed because they wanted the sale to go through by 30th September, everything was rushed, and I kept getting phone calls while ar work, I did ask if I could collect my car as planned on 1st October, but was told that the manager wanted him to get it wrapped up by 30th September. This was really stressful for me and I feel the whole sale ended up being rushed, through no fault of mine nor really of the Ryan who was selling me the car, but due to the pressure from management. Ryan has apologised and filled my car with fuel to help compensate for the stress.
Hello Mrs Heath,
We regret to learn that our team's enthusiasm to complete your purchase on time led to a rushed experience. We understand how stressful this must have been for you, and we're glad Ryan was able to offer some compensation. We'll take your feedback into consideration to improve our processes.
Kind regards, Vertu Ford Stoke.Danielle
Thank you for taking the time to leave us a review - Was there any particular reason for it being 3 stars? We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref JSTD1510 Kind regards, Dawn
I would recommend Vertu Ford Stoke to friends and family because our purchase went very smoothly, most importantly although we bought a couple of ‘add-ons’ we didn’t feel pressured to purchase any. Alisha Bell the sales person was very helpful.
Hello John,
Thank you so much for taking the time to share your positive experience with us! We're truly happy that our team, including Alisha Bell, were able to make your purchasing process smooth and stress-free.
Kind regards, Dawn.
I had a great experience at Vertu Ford Stoke because they took time to fully explain the finance packages and compare costs with different packages and cars to find the best deal. All very transparent. Loved the video of the car and showroom I was sent before-hand.
Hello Shirley,
We're pleased to hear that you had a great experience at Vertu Ford Stoke! We're proud of our team's efforts to provide clear and transparent information, and we're glad you appreciated the extra touches like the video tour.
Kind regards, Selina.
Contact
Location
Hours
Closed
Saturday
9:00am - 5:00pm
Sunday
Closed
Monday
9:00am - 6:30pm
Tuesday
9:00am - 6:30pm
Wednesday
9:00am - 6:30pm
Thursday
9:00am - 6:30pm
Friday
9:00am - 6:30pm
