Vertu Ford Durham

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4.9/5 rating

Outstanding

- Based on 65 verified purchases in the last 3 months

Vertu Ford Durham Verified Purchases

98
Overall
Satisfaction
96
Would
Recommend
3,706
Total
Purchases

Total Active Purchases:

3706

(Verified: 3706)

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My experience at Vertu Ford Durham

I'd recommend Vertu Ford Durham to anyone because presentation of cars and helpfulness of salesmen

Mr John Haggie
08/04/26
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Reviewed on JudgeService

Vertu Ford Durham's Reply

Hello John,

We're really glad to hear that our team at Vertu Ford Durham provided a great experience, from the presentation of our vehicles to the helpfulness of our sales staff. Thank you for taking the time to share your positive feedback with us!

Kind regards, Dean.

08/04/26
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My experience at Vertu Ford Durham

I'd definitely recommend Vertu Ford Durham to friends and family because the sales associate Mike was fantastic. We did a thorough test drive, nothing was a problem, the car was ready quickly and to a great standard. It was an excellent experience.

Miss J
07/04/26
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Reviewed on JudgeService

Vertu Ford Durham's Reply

Hello

We're so happy you had such a positive experience at Vertu Ford Durham! We're glad to hear that Mike provided fantastic service and made your test drive process smooth and efficient.

Kind regards, Dean.

07/04/26
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My experience at Vertu Ford Durham

My experience at Vertu Ford Durham could have been better because I had to return 4 times to pick up the car as it wasn't ready.

Anonymous
03/04/26
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Reviewed on JudgeService

Vertu Ford Durham's Reply

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref JS2A0304 Kind regards, Liza.

03/04/26
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My experience at Vertu Ford Durham

I had a great experience at Vertu Ford Durham because they were very professional and provided all the information that I required. My car was ready as agreed and it was delivered to my home at the required time. The sales advisor kept me updated at every stage and I was very happy with the car I purchased.

Mrs Sharon Gibson
31/03/26
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Reviewed on JudgeService

Vertu Ford Durham's Reply

Hello Sharon,

Thank you for sharing your positive experience with us! We're delighted to hear that our team provided you with a professional and informative service, ensuring your new car was delivered on time and to your satisfaction.

Kind regards, Keith.

31/03/26
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My experience at Vertu Ford Durham

The experience at Vertu Ford Durham was good because the salesman explained everything very well was patient with all our questions gave us 2 test drives to make sure we were comfortable as changed to an automatic car

Mrs B
30/03/26
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Reviewed on JudgeService

Vertu Ford Durham's Reply

Hello

Thank you for sharing your positive experience with us! We're truly happy to hear that our salesman took the time to thoroughly explain everything and made sure you felt comfortable during the test drives. It's great to know that we could accommodate your request for a change to an automatic car, too!

Kind regards, Keith.

30/03/26
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My experience at Vertu Ford Durham

I'd recommend Vertu Ford Durham because in the last ten years I have bought 6 cars from them, couple had problems but they were sorted swiftly and professionally as expected from a main dealer which I put down to the joys of motoring as it was nothing veryi could of done to avoid them happening.
The whole experience from start to finish was an absolute pleasure made easier by the sales team especially Kieron Patterson, that young man is worth his weight in gold i couldn’t honestly go past him for the future purchases a truly professional no pressure salesman that answers any questions you have promptly or he will do his best to find the answer if unsure.
If your looking for a good quality used car with professional no hassle sales man don’t hesitate to contact Kieron at Durham Ford.

Mr Roberts
27/03/26
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Reviewed on JudgeService

Vertu Ford Durham's Reply

Hello Mr Roberts,

Thank you so much for taking the time to share your fantastic experience with us! We're so happy that our team, especially Kieron Patterson, made your car-buying journey a pleasure from start to finish. We'll keep striving to provide the same level of professionalism and service for all our customers.

Kind regards, Kerry.

27/03/26

Contact

0191 639 4833

Location

Car Dealer in Durham, UK

High Street, Carrville,

Durham,

DH1 1AU, UK

Hours

Open - Closes 5:00pm


Saturday

9:00am - 5:00pm

Sunday

Closed

Monday

9:00am - 6:30pm

Tuesday

9:00am - 6:30pm

Wednesday

9:00am - 6:30pm

Thursday

9:00am - 6:30pm

Friday

9:00am - 6:30pm