Vertu BYD Hartlepool

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4.8/5 rating

Outstanding

- Based on 59 verified purchases in the last 3 months

Vertu BYD Hartlepool Verified Purchases

96
Overall
Satisfaction
96
Would
Recommend
2,911
Total
Purchases

Total Active Purchases:

2911

(Verified: 2911)

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My experience at Vertu BYD Hartlepool

I'd recommend Vertu BYD Hartlepool because personal service

Mrs Yasmeen Parekh
28/04/26
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Reviewed on JudgeService

Vertu BYD Hartlepool's Reply

Hello Yasmeen,

Thank you for sharing your positive experience with us! We're happy to hear that our team provided the kind of personalized service that made a difference to you.

Kind regards, Dean.

28/04/26
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My experience at Vertu BYD Hartlepool

I would not recommend Vertu BYD Hartlepool because as above.

Mr Carl Garbutt
27/04/26
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Reviewed on JudgeService

Vertu BYD Hartlepool's Reply

Thank you for taking your time to leave this feedback. We strive to provide the best possible experience for our customers therefore if there is any dissatisfaction you would like to discuss, please email us at digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref JS2CG2704 Kind regards, Dean

27/04/26
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My experience at Vertu BYD Hartlepool

I'd endorse Vertu BYD Hartlepool because they made the whole process easy!

Mrs T
25/04/26
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Reviewed on JudgeService

Vertu BYD Hartlepool's Reply

Hello Mrs T,

We're happy to hear that our team at Vertu BYD Hartlepool made your experience with us so smooth and hassle-free. We're committed to making a positive impact on your day, and it sounds like we hit the mark for you. Thanks for sharing your great feedback!

Kind regards, Matthew.

25/04/26
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My experience at Vertu BYD Hartlepool

I was happy with the service at Vertu BYD Hartlepool because the salesman I dealt with Ethan Huntley was very helpful, listened to all my specific requirements, went above and arranged for cosmetic work to be completed on my car shortly after purchase, has always got back to me regarding any queries I have had since the purchase

Miss Julie Storey
23/04/26
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Reviewed on JudgeService

Vertu BYD Hartlepool's Reply

Hello Julie,

Thank you so much for taking the time to share your positive experience with us! We're pleased to hear that Ethan was able to understand and meet your specific needs, and we appreciate his extra effort in getting the cosmetic work done promptly.

Kind regards, Liza

23/04/26
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My experience at Vertu BYD Hartlepool

My experience at Vertu BYD Hartlepool was positive because everything was explained to me in perfect detail and the customer service was top notch. When i got the car it was very well cleaned and overall the hand over was quick and easy.

Mr Lewis Carter
23/04/26
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Reviewed on JudgeService

Vertu BYD Hartlepool's Reply

Hello Lewis,

We're truly happy to hear that your experience at Vertu BYD Hartlepool was a positive one! We're proud of our team for taking the time to explain everything in detail, ensuring you felt confident with your purchase.

Kind regards, Liza

23/04/26
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My experience at Vertu BYD Hartlepool

I had a great experience at Vertu BYD Hartlepool because everything was straight forward and any questions I had were explained well by Alfie who I dealt with, he has also helped me with some minor issues I have had with the car since.

Mr Joseph Bromage
22/04/26
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Reviewed on JudgeService

Vertu BYD Hartlepool's Reply

Hello Joseph,

Thank you for sharing your positive experience at our Vertu BYD Hartlepool store. We're really glad to hear that Alfie was able to clearly answer any questions you had and help resolve any minor issues you've encountered with your vehicle.

Kind regards, Liza

22/04/26

Contact

0344 558 1014

Location

Car Dealer in Hartlepool, UK

525 Brenda Road,

Hartlepool,

TS25 1HT, UK

Hours

Closed


Tuesday

9:00am - 6:30pm

Wednesday

9:00am - 6:30pm

Thursday

9:00am - 6:30pm

Friday

9:00am - 6:30pm

Saturday

9:00am - 5:00pm

Sunday

Closed

Monday

9:00am - 6:30pm