Vansdirect

My experience at Vansdirect could have been better because you could have explained that you have no control over the order. You had no information on the delivery date of my van that took over a year to arrive. It later transpired that the order was not placed to the factory for 6 months after I ordered and paid my deposit. Week after week you had no information and then when it arrived I. The UK you had no control over the supplier. After the supplier caused some minor damage to the vehicle it took another 6 weeks to resolve. All in all it has been a terrible experience, your customer service team have no control of the situation and can only parrot what they hear from the supplier. I raised a formal complaint and am still waiting to hear anything.

I was happy with the service at Vansdirect because very helpful and good communication

My experience at Vansdirect could have been better because delivery issues taken time to sort out

I'd recommend Vansdirect to a friend because quick easy process

The experience at Vansdirect was good because of the customer service from Christian and I think her name was Emma and Mark(?) in customer services

Vansdirect were helpful because very friendly kept you up to date along the way really helpful