Perrys High Wycombe Ford

I would not recommend Perrys High Wycombe Ford because they have taken a deposit off of me on a car with no log book that I cannot yet purchase until they can get hold of a log book. My partner lost money at work through not having transport at the time and I have had no contact for a week regarding what is happening and every time I wanted an answer I had to phone them after being told 3 times I would get phoned back. Quite frankly the worst stressful experience after ironically coming to Perrys for a 'professional' 'quick' service. How wrong I was. Never mind I may have my car by September if I'm lucky

I would not recommend Perrys High Wycombe Ford because the car was poorly prepared and had a number of faults, had to return car to dealer and a number of faults were still not fixed.

I would not recommend Perrys High Wycombe Ford because I was left waiting in the showroom for 2 hours with a fractious toddler whilst paperwork was sorted out. I wasn't offered any money off the car despite it having 6,000 more miles on the clock than advertised on the dealer's own website (given free waranty instead, but feel in retrospect this was a very poor deal). I was initially told that road tax left on the car would be mine, and then charged an extra £100 for it - leading to a sleepness night over the stress of what a bad deal I'd done. And to top it all we've had mechaical problems with the car since we got it home which was only a matter of days ago. By far my worst ever purchasing experience.

My experience at Perrys High Wycombe Ford could have been better because they sold me a damaged car and wasn’t how described the manager kate wasn’t interested I had to take my complaint to nick Bevis worse dealership I ever been in and I buy a lot of units of perrys

The customer service I received from Damian Carruthers and his line manager from Perrys High Wycombe Ford was offensive. There were three main issue that occurred during the purchase that has led myself to be very dissatisfied with the customer service that was given.
1 – Having paid a £250 deposit to secure the car, the car was then put back on sale on the forecourt at a higher price. The “sold” sign that was previously put on the car had been removed in order to resell it.
2 – When I arrived to collect the car, there was no record of my deposit that had been paid and consequently I was asked to repay it. Fortunately I had my receipt and was able to prove that this deposit had previously been paid.
3 – After completing the purchase, Damian went back to the car to change the mileage on the documentation. Having been adverted as 6233, he then added over 700 miles – an increase of the mileage by over 10%. It was clear to me that he did this with full knowledge that the true mileage was higher than that it was advertised. On questioning this he was dismissive and rude to both myself and my mother. The extra half a tank of petrol offered did not compensate for how I felt about the transaction.
There is much to learn for the way I was treated and I wouldn’t consider buying another car from Perrys High Wycombe and subsequently I am not recommending Perrys to friends, family or colleagues. In addition, my mother and father who both dealt separately with Damian are not considering Perrys for their next purchase despite currently looking to purchase a new car each.