Perrys Blackburn Mazda
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- Based on 25 verified purchases in the last 3 months
Perrys Blackburn Mazda Verified Purchases
Total Active Purchases:
1087
(Verified: 1087)
Hi Janusz, thanks for the 5 stars! We're glad we could help make your experience a great one. We can't wait to see you back at Perrys in the future.
The experience at Perrys Blackburn Mazda was good because I had a problem with the vehicle after purchase and they went over and above to sort the issue out
Thank you, Jane, for your kind feedback. We are pleased to hear that the team at Perrys Blackburn Mazda was able to resolve the issue with your vehicle and provide the support you needed after your purchase. Customer care is very important to us and it is great to know the team went above and beyond to help. We hope you enjoy your car and look forward to welcoming you again in the future.
I'd definitely recommend Perrys Blackburn Mazda because friendly and knowledgeable service, kept appointments on time and gave a good test drive.
Thank you, John, for your kind recommendation. We are so pleased to hear you enjoyed the friendly and knowledgeable service from the team at Perrys Blackburn Mazda. It is great to know everything ran on time and that you had a good test drive experience. We hope you enjoy your new car and look forward to welcoming you again in the future.
I would not recommend Perrys Blackburn Mazda because 1. We made 4 visits to the show room
Firstly having made an appointment to see the car and waiting nearly an hour the car wasn’t actually there. The next appointment we had we had to wait for an hour before someone could take us out in the car and the car wasn’t charged up so did not get a great impression . And then when trying to negotiate we were passed over to a middle manager who pushed us into buying paint guard which I did not want but was told we had to buy it for a better deal and also throughout the process we were constantly pressured into various insurance products that we definitely didn’t want and hassled into taking the car earlier than I wanted .
On going to collect the car we found that the paintwork we had agreed on being repaired looked like it had been touched up by a two year old toddler with a crayon , possibly the worst job I have ever seen in my life . This I felt was an absolute insult on my intelligence , if that is your customer service I am really disappointed. At this point I said that I had lost all confidence in your company and requested that my money be returned. Then senior management became involved and he said that he would see that the car was painted properly . After thinking it over overnight I decided to give him a chance and the car was made good. So you did get a sale out of me but it certainly left a bad impression on me,mainly due to the high pressure to buy insurance for paintwork tyres and wheel and goodness knows what else.
I realise that the the salesman was only following orders sell products I didn’t want but he should be allowed to cut to the chase and just sell me a car
Hi Mr Smith, thank you for providing this feedback. We are really sorry to hear about your experience as this is not the standard we aim to provide. We understand how frustrating parts of the process must have felt and your comments are important to us. We will make sure your feedback is shared with the relevant team.
The service received at Perry's was great! Stuart made the experience very personal to my son (we were purchasing his first car). Communication was great. They even arranged a lift from the train station on the day I picked up the car.
Thank you for sharing your experience. It’s wonderful to hear that Stuart made your son’s first car purchase feel personal and smooth, and that the extra touches like the lift from the station made the day easier. We’re glad everything went so well and that communication was seamless throughout.
Perrys Blackburn Mazda staff were good because the initial transaction was very pleasant. The car developed a fault in the first 24 hours and the team at Perrys did everything possible to rectify the problem and fully explained what they had found along with showing me the sensor they had replaced. Can't think what more they could have done.
Thank you Mr Dunsdon for your thoughtful feedback. We are pleased to hear the team at Perrys Blackburn Mazda made the initial transaction pleasant and worked hard to resolve the issue with your car quickly and professionally. It is great to know they kept you fully informed throughout and provided clear explanations during the repair process. Your kind comments mean a lot to us, and we are grateful for your understanding and support.
Contact
Location
Hours
Open - Closes 6:00pm
Monday
8:30am - 6:00pm
Tuesday
8:30am - 6:00pm
Wednesday
8:30am - 6:00pm
Thursday
8:30am - 6:00pm
Friday
8:30am - 6:00pm
Saturday
8:30am - 5:00pm
Sunday
Closed
