Perrys Aylesbury MG
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- Based on 8 verified purchases in the last 3 months
Perrys Aylesbury MG Verified Purchases
Total Active Purchases:
85
(Verified: 85)
Everything went from bad to worse during the purchase of this car. As of 10th May it has now been 11 days since I was forced to pay in full for the car (a Perrys self-imposed deadline) and I have yet to receive the car:
29/04 - I was told it would be "all ready and good to go". Then later in the day the service team didnt prioritise us. We turn up and the car was not cleaned, dents and scratches not addressed as was promised. Not MOT'd. They "only just realised" there's an airbag issue. I say I dont want to pay for the vehicle until its ready. They force me to pay in full due to a self-imposed deadline to provide a free service plan. This should never have happened, Perrys should be able to delay payment and honor the deal when the car has been handed over. As we were viewing the car, the sales person and manager didnt give any sort of apology or remorse as to the poor state of the car and customer service (my partner and I cancelled plans that night to drive 1hr to pick the car up and it wasnt ready at all).
We are told it will instead be fully ready and delivered to us the next day
30/04 - I don't hear from the salesperson Humzah at all, I have to message him. He now says "there is still an airbag issue". He offers a petrol courtesy car, I decline because I do not want to pay for petrol, when I've purchased an EV car.
Its now been an entire week, Humzah did not send any updates to me, I had to WhatsApp him myself and ask for updates. It turns up they never got the spare part delivered all week...we're now getting on to 2 weeks. The MG sales manager has not called to offer any apologies or compensation. I would like to demand compensation for this awful customer service - an extra year of free service plan, or money off the price of the car, or free GuardX/protection.
Hi Mr Saunders, thank you for taking the time to share this detailed feedback. We are sincerely sorry for any inconvenience caused relating to your visit to Perrys Aylesbury MG, we have carefully read and considered everything you have mentioned and your details have been passed to the relevant department, who will be dealing with your feedback thus far.
The experience at Perrys Aylesbury MG was good enough. The finance took a couple of days to sort and finally sorted on a Friday night at 5:30, which was quite awkwrd frankly. My experience in buying an EV from Perrys didn't fill me with an idea they had a clue about EVs. However, overall, I felt Perrys to be a sound business to do business with and I felt as though if I had a problem, Perrys would sort it out.
Hi Peter, thank you for taking the time to share your thoughts on your recent experience at Perrys Aylesbury MG. We're glad to hear that overall, you felt comfortable doing business with us and confident that we'd be able to resolve any issues that might arise. We'll keep working to improve our knowledge of electric vehicles like yours. We look forward to welcoming you back in the future.
I was happy with the service at Perrys Aylesbury MG because The sales man was very helpful
Thank you for your kind feedback, Ronald. It is great to hear that you were happy with the service at Perrys Aylesbury MG and that the salesperson was very helpful throughout your experience. We appreciate you taking the time to share your comments and hope to see you again in the future.
Perrys Aylesbury MG were helpful because Bradley offered superb service and helped me throughout the sale. I had to travel to get to the showroom and felt supported and informed through the whole process. My only frustration was that Perry’s head office took a long time to complete the reservation fee refund which only happened as I chased it.
Hi Mrs H,
Thank you for taking the time to share your experience. It’s great to hear that Bradley provided such strong support and kept you informed throughout your journey, especially with the extra effort of travelling to the showroom.
We’re sorry to hear about the delay in refunding your reservation fee and that you had to chase this up. That’s not the experience we aim to provide. Thank you again for your comments, and we hope you enjoy your new car.
Thank you for your review, we appreciate it.
The experience at Perrys Aylesbury MG was great because i had a great part exchange deal . The price of my almost new MG4 was also very especially low mileage. Leah Maher our our lovely salesperson was a pleasure to deal with , very quick and knowledgeable. Really happy customer.
Hi Robert, thank you for your wonderful feedback! We're thrilled to hear that you got a great part exchange deal and were pleased with the price and low mileage of your MG4. It’s fantastic that Leah made your experience so smooth with her knowledge and quick service. We’re so happy you’re a satisfied customer!
Contact
Location
Hours
Open - Closes 6:00pm
Thursday
8:30am - 6:00pm
Friday
8:30am - 6:00pm
Saturday
8:30am - 5:00pm
Sunday
Closed
Monday
8:30am - 6:00pm
Tuesday
8:30am - 6:00pm
Wednesday
8:30am - 6:00pm
