Perrys Aylesbury Ford
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- Based on 40 verified purchases in the last 3 months
Perrys Aylesbury Ford Verified Purchases
Total Active Purchases:
3453
(Verified: 3453)
My experience at Perrys Aylesbury Ford was memorable because I'm happy with my new car. I'm also happy with the service that I received.
The sales executive was efficient, helpful and friendly. The only let down was that my car was dirty when I picked it up. This was disappointing. Otherwise my experience was good.
Hi Aysel,
Thank you for your feedback! We're so pleased to hear that you're happy with your new car and the service from our sales executive. We pride ourselves on being efficient, helpful, and friendly, so we're glad that was your experience.
However, we sincerely apologize that your new car was not clean upon collection. This is not the standard we aim for, and we understand how disappointing that must have been.
We appreciate you bringing this to our attention, as it helps us improve. We hope you enjoy your new car!
The experience at Perrys Aylesbury Ford was great because good service and car as described.
Hi Kerry,
Thank you for your feedback! We're glad to hear you had a great experience and that our service and the car met your expectations.
We appreciate you taking the time to share your positive comments.
We look forward to seeing you again.
I'd recommend Perrys Aylesbury Ford to anyone because the staff I dealt with- Kim and for a short interaction/ Billy- were very helpful.
I was a little dissatisfied with the delays I experienced due to an unforeseen issue with the vehicle discovered the day before I was due to collect. I had already arranged the insurance for the new car and advertised my own car for sale on auto trader- having paid an admin charge to do this. The car could not be looked at by Kia for a few weeks and then there was a delay in getting it back to Aylesbury. I had to change my insurance cover back. I then arranged a 2nd date to collect the car- and luckily checked my emails just as I was about to insure the new vehicle again thankfully. I had had an email from Kim to say the car had been found to now have a cracked front grill and wouldnt be available for another few days-assuming the part was available. By this time I had sold my car so had to make the journey ( 3 hour round trip) to come and collect a courtesy car from you to tide me over.
Whilst I was grateful for this I was surprised that I had to sign that i would cover a £500 insurance excess and that I must top the car up with petrol used on return. I did this- but had hoped given the huge inconvenience, stress and expense I incurred due to the delay in my getting the new car- a month-there might have been something for me as a means of compensation on collecting the car? Even if this had just been a big apology and a full tank of petrol?
This didn’t happen. I didn’t want to make a fuss as Kim had been very helpful throughout and none of it was her fault at all. I just would have hoped management may have thought this would be appropriate given all the delays along the way?
I’d be interested to hear back from you regarding this? I bought a Kia- if it was a Kia garage I would have asked them to throw in a boot liner or some such thing just by means of an apology for the expense, inconvenience and time taken( I had to take 1/2 day leave from work to collect the courtesy car).
Hi Helen,
Thank you for your feedback. We appreciate your kind words about Kim and Billy and are glad they were able to assist you.
We are, however, very sorry to hear about the delays and inconvenience you experienced with your vehicle purchase. We sincerely apologize for the issues that arose, including the unforeseen repairs, the multiple rescheduled collection dates, and the stress this caused with your insurance, car sale, and work schedule.
We understand your disappointment regarding the handling of the situation and your feeling that the level of compensation did not reflect the difficulties you faced. We agree that a better solution should have been offered to you. This is not the standard of service we want to provide, and we will be reviewing this to ensure we handle similar situations more appropriately in the future.
We value your business and your feedback.
Thank you for taking the time to leave us this feedback Mrs Pjillips!
Please don't hesitate to get in touch if you need anything else, and have a great day!
Hi Rebecca!
We're so happy we were able to help you out!
We hope to be of service to you again in the future.
The experience at Perrys Aylesbury Ford was great because the service from Leah was excellent.
Hi Hannah,
We're pleased to hear that you had a great experience at our Aylesbury Ford location, and we'll be sure to pass along your kind words to Leah!
Contact
Location
Hours
Closed
Monday
8:30am - 6:00pm
Tuesday
8:30am - 6:00pm
Wednesday
8:30am - 6:00pm
Thursday
8:30am - 6:00pm
Friday
8:30am - 6:00pm
Saturday
8:30am - 5:00pm
Sunday
Closed
