Mercedes-Benz of Slough
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- Based on 26 verified purchases in the last 3 months
Mercedes-Benz of Slough Verified Purchases
Total Active Purchases:
240
(Verified: 240)
Mercedes Benz of Slough were really helpful and I'd recommend them because they made the day so special. I have never had that sort of experience with any other garage even when I have brought brand new cars felt very special
Hello Victoria,
We're happy to hear that your experience at Mercedes Benz of Slough was truly exceptional! It's wonderful to know that our team went to great lengths to make your day special. We'll keep striving to provide the same level of service excellence in all our interactions with customers.
Kind regards, Kerry.
I would recommend Mercedes Benz of Slough to friends and family because everyone there are so helpful I can’t describe in words. Everything was explained in details.
Hello Harvinder,
We're glad to hear that our team at Vertu exceeded your expectations with their exceptional service and detailed explanations. Thank you for sharing your wonderful experience with us!
Kind regards, Dean.
I would recommend Mercedes-Benz of Slough to friends and family because they were helpful and honest from the moment I spoke to them. Vasile, the sales gentleman, was professional and honest. I trusted his advice and felt I was getting a good deal. I didn’t feel pressured, making trusting what he was saying easier. I loved that he could video record all aspects of the car because I couldn’t see the vehicle in person. It was as good as being there myself. At first, I didn’t want to make the monthly payments towards my service, but after he explained all the benefits and advantages, I changed my mind. It was how he explained, no pressure, just honest, straightforward facts. I was picked up at the train station when I went to pick up the car that morning, and he had got me a hot drink. Vasile’s approach was excellent customer service, which made me think about the car I was getting next. And when I've been stuck when getting used to the car, I could contact him and be advised. I've never had any vehicle other than a Mercedes, so I felt like I was getting real-life Mercedes service. Thanks, Vasile!
Hello Evonne,
We're happy to hear that you had an exceptional experience at Mercedes-Benz of Slough, particularly with Vasile's professional and honest approach. We appreciate your kind words about his excellent customer service, which made a significant difference in your decision-making process.
Kind regards, Matthew.
I must say, my experience with Mercedes-Benz Slough has been truly unforgettable. Weeks of chasing for basic items and support, vague answers, and unresolved issues — exactly what you’d expect when buying a premium vehicle, right? If you enjoy spending your own time solving problems a dealership should have handled from day one, then this is definitely the place for you. 5 stars… for teaching me patience.
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Liza
I would not recommend Mercedes Benz of Slough because quality of preparation of a car is very poor along with communication.
I went back for a tire pressure issue got told everything was fine this is a day after picking it up.
Then the fault reappeared went to Kwik Fit instead to be shown a bulge on the inside of the tyre wall which should have been spotted in the prep stages and replaced. Now I am £270 out of pocket ontop of whatever I paid for the car.
Very disappointing would never recommend this dealership complete lack of trust please never go here
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth.
Kind regards, Keith.
My experience at Mercedes Benz of Slough could have been better because although James was helpful but the dealer is not equipped for remote selling. I had to fix issues myself. The car was delivered without jack, pump etc
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref VM2AC2707 Kind regards, Chloe
Contact
Location
Hours
Closed
Monday
8:00am - 6:30pm
Tuesday
8:00am - 6:30pm
Wednesday
8:00am - 6:30pm
Thursday
8:00am - 6:30pm
Friday
8:00am - 6:30pm
Saturday
9:00am - 5:00pm
Sunday
11:00am - 4:00pm
