Mercedes-Benz of Ascot
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- Based on 42 verified purchases in the last 3 months
Mercedes-Benz of Ascot Verified Purchases
Total Active Purchases:
449
(Verified: 449)
My experience at Mercedes Benz of Ascot could have been better because I was unable to test drive the vehicle, the dealership were more worried about making the sale before the end of the month.I had to drive down on Wednesday which took me 4 hours , I did not get home till 1:45am.I was collecting a GLB which is a nice car but the whole experience has left a bad taste in my mouth.
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref JS0A3110 Kind regards, Dean
We had a great experience buying our car thanks to Ross. He was friendly, helpful and never pushy, which made the whole process so much more enjoyable and stress-free. He helped us with everything and made sure we felt comfortable throughout. We really appreciated his honest, relaxed approach and would definitely recommend Ross to anyone looking to buy a car. Thank you for all your help, Ross!
Hello Stephen,
We're happy to hear that Ross provided an excellent experience during your car-buying process! It's great to know that he was able to make you feel comfortable and stress-free throughout the whole ordeal. We'll be sure to pass on your kind words about his honest and relaxed approach.
Kind regards, Selina.
I was happy with the service at Mercedes Benz of Ascot because it was the best car buying experience I’ve ever had and I’ve previously worked in car sales. Seamless and pleasant sales process.
Hello Theresa,
We're happy to hear that your experience at Mercedes Benz of Ascot met your high standards, and we appreciate your kind words about our seamless and pleasant sales process. We'll keep working hard to ensure every customer has a great time buying their new car.
Kind regards, Keith.
Mercedes Benz of Ascot were great because it was quite straightforward. Mike made things easy and quite seamless. All my requests were acted on too
Hello John,
We're delighted to hear that your experience with Mercedes Benz of Ascot was a positive one! It's wonderful to know that Mike went out of his way to make the process smooth and efficient, and that all your requests were met. We appreciate you taking the time to share your feedback with us.
Kind regards, Keith.
I would not recommend Mercedes Benz of Ascot because primarily due to the disappointing after service I received from the service manager, which has significantly let the business down. I lost an entire morning waiting for a promised courtesy car that never arrived. I was then assured that I would receive a phone call within an hour of arriving home to rearrange the booking, but this also failed to materialise, apparently because the service manager was too busy. Unfortunately, my experience has been one of repeated apologies from several managers but very little action. This lack of communication, consideration and follow-through has left me thoroughly disappointed.
To make matters worse, the car itself has numerous problems that clearly were not identified and repaired by the handover preparation team. Having owned the vehicle for barely a month, I now deeply regret my purchase from Ascot Mercedes and feel I will have little choice but to sell the GLC premium plus it at a considerable financial loss, as it simply does not meet my needs.
It is particularly frustrating to have spent a significant amount of money on a premium brand, only to receive such a disappointing level of customer service and vehicle preparation.
Sadly, this experience has made my decision to return to my previous approved car provider Audi an easy one. In my previous experience and long term relationship with Audi has shown and consistently demonstrated a far greater consideration for its customers and more importantly, delivered on its promises. Overall a very disappointing experience from start to finish. Mercedes-Benz of Ascot needs to take a much closer look at both its customer service and vehicle handover standards.
Hello Stephen,
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth.
Kind regards, Mercedes Benz of Ascot. Danielle
I'd recommend Mercedes Benz of Ascot to a friend because we were treated like we were an important client and had help getting what we wanted
Hello
We're so happy that you felt valued as an important client at Vertu, and we're grateful for the opportunity to serve your needs. Your loyalty and trust mean the world to us!
Kind regards, Dean.
Contact
Location
Hours
Closed
Friday
8:00am - 6:30pm
Saturday
9:00am - 5:00pm
Sunday
11:00am - 4:00pm
Monday
8:00am - 6:30pm
Tuesday
8:00am - 6:30pm
Wednesday
8:00am - 6:30pm
Thursday
8:00am - 6:30pm
