Mercedes-Benz of Ascot
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- Based on 27 verified purchases in the last 3 months
Mercedes-Benz of Ascot Verified Purchases
Total Active Purchases:
376
(Verified: 376)
I would not recommend Mercedes Benz of Ascot because although pre- sales service was excellent, after sales service has been lacking. I requested the service history which they have failed to provide. The sales person Mr Connor who helped with the purchase said service history is all digital/online. I couldn’t find anything like that on Mercedes portal. Secondly I am still waiting for the one year warranty documents!
Hello Mahadev,
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth.
Kind regards, Kerry.
I'd definitely recommend Mercedes Benz of Ascot because they went the extra mile to ensure my satisfaction with the car
Hello Nick,
We're glad to hear you had a great experience at Mercedes Benz of Ascot! It's wonderful to know that our team made sure you were completely satisfied with your new car.
Kind regards, Kerry.
The experience at Mercedes Benz of Ascot was fantastic because they are very nice and professional
Hello Xie,
We're so happy to hear that our team at Vertu provided you with a fantastic experience, combining friendliness with professionalism. Thank you for your kind words!
Kind regards, Mercedes Benz of Ascot. Danielle
I would not recommend Mercedes Benz of Ascot because they misled me into buying a vehicle. I purchased as it was advertised as being Mercedes Benz used approved but found out after paying it actually wasn’t but they didn’t bother telling me. Was told i would get 12 months warranty as a compensation but they have not sent this and it’s been over a month since i purchased! Have had to maje a formal complaint through Mercedes benz as Dan the manager at Ascot is not bothering to deal with this since he has our money they don’t really care. Shocking service and horrendous after care.
Good afternoon. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref JS1A2705 Kind regards, Danielle
East to deal with, staff were excellent, I wouldn't hesitate to recommend them.
Hello Terence,
We're glad to hear that our team, including Abun, provided you with a positive experience at Mercedes Benz of Slough. We appreciate your recommendation and will continue to strive for excellent customer service.
Kind regards, Mercedes Benz of Ascot. Danielle
I'd recommend Mercedes Benz of Ascot to anyone because I felt welcomed and looked after, a big part of that was due to the exceptional service, professionalism and support from Sales Advisor.
Hello John,
Thank you for taking the time to share your wonderful experience at Mercedes Benz of Ascot. We're glad to hear that our Sales Advisor made such a positive impact on your visit, and we'll make sure to pass on your kind words.
Kind regards, Dawn.
Contact
Location
Hours
Open - Closes 6:30pm
Friday
8:00am - 6:30pm
Saturday
9:00am - 5:00pm
Sunday
11:00am - 4:00pm
Monday
8:00am - 6:30pm
Tuesday
8:00am - 6:30pm
Wednesday
8:00am - 6:30pm
Thursday
8:00am - 6:30pm
