Mercedes-Benz of Ascot
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- Based on 30 verified purchases in the last 3 months
Mercedes-Benz of Ascot Verified Purchases
Total Active Purchases:
291
(Verified: 291)
The car was well prepared, there were a few minor issues which were sorted out while I was there. I was handed all the paperwork at the end of the appointment, and I just checked the figures and assumed my details were correct.. I have a private number plate and when the V5 arrived so I could put the private plate on I noticed my address was incomplete so I had to change address at DVLA before I could put the plate back on. Also when I checked all paperwork some had incomplete address and some had wrong address, also my date of birth was totally wrong. This is where Ascot Mercedrs let themselves down. I struggled to get these documents updated
Eventually I spoke to Thomas Mudge, the sales manager who managed to sort out all paperwork. This was such a shame as feel the administration let the company down.
Hello Zoe,
Thanks for letting us know about your experience. We apologize for the inconvenience caused by the errors in your paperwork. Please know that we take these issues seriously and would like to make it right. For any further assistance or concerns, please reach out to our digital customer experience team at digitalcustomerexperience@vertumotors.com quoting reference VM4ZL1409.
Kind regards, Mercedes Benz of Ascot.
I'd recommend Mercedes Benz of Ascot because Peter Conn provided excellent service to me. He is experienced, professional, patient, attentive and answered to all of my questions. Not even that, he followed up for me after purchase. He is well praised and highly appreciated. I would also like to thank his supervisors Tony (the Manager, hopefully I remember his name correctly), Ross and the one answered my call, should be Donna that she was the first person at Mercedes giving me a very good impression and arranged me on the telephone to Mercedes of Ascot. A very early morning call for the follow up the next day, a very impressive and follow up call after I made a request on a night before. Very efficient and swift responsr and service! All highly appreciated! Thank you very much!
Hello Lai Wa Eva,
We're happy to hear that Peter Conn provided an exceptional experience for you at Vertu, from start to finish. Your appreciation means the world to us, and we'll be sure to pass along your kind words to our team.
Kind regards, Selina.
I'd definitely recommend Mercedes Benz of Ascot because the service I received was very professional the car was as described the sale & buy was very smoothly done the sales man Connor was on the ball & looked after us from beginning to end . All in all simplicity .
Hello Darran,
We're pleased to hear that your experience with Vertu was seamless and enjoyable, and we're grateful for the opportunity to serve you. Your satisfaction is our top priority, and we'll continue to strive for excellence in every interaction.
Kind regards, Dean.
Great service with professional ownership of the whole experience from understanding our needs to us driving away in the perfect car. Very friendly and knowledgable team. Thank you.
Hello
We're really glad to hear that our team delivered a seamless and enjoyable experience for you, and we appreciate your kind words about our professionalism and friendliness.
Kind regards, Dawn.
Mercedes Benz of Ascot were great because the professional attitude and courtesy of the staff was second to none. They went out of the way to make the experience wonderful and pleasurable for me. Everything was explained about the new car and how it works. A huge shout out to Tyler verrian and Connor. Exceptional service.
Hello Clare,
We're delighted to hear that our team, including Tyler and Connor, provided you with an exceptional experience at Mercedes Benz of Ascot. We're glad we could take the time to thoroughly explain everything about your new car and make the process enjoyable for you.
Kind regards, Dawn.
I would recommend Mercedes Benz of Ascot to friends and family because Mercedes for its fuel efficiency, smooth drive, and timeless elegance.
Hello Quan,
Thank you so much for sharing your wonderful experience with us! We're happy to hear that our Mercedes-Benz partnership has impressed you with its fuel efficiency, smooth drive, and timeless elegance.
Kind regards, Liza.
Contact
Location
Hours
Closed
Tuesday
8:00am - 6:30pm
Wednesday
8:00am - 6:30pm
Thursday
8:00am - 6:30pm
Friday
8:00am - 6:30pm
Saturday
9:00am - 5:00pm
Sunday
11:00am - 4:00pm
Monday
8:00am - 6:30pm
