Carbase Weston Super Mare
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- Based on 113 verified purchases in the last 3 months
Carbase Weston Super Mare Verified Purchases
Total Active Purchases:
6048
(Verified: 6048)
The experience at Carbase Weston Super Mare was fantastic because throughout the process I was kept informed but not overwhelmed with contact, there was clear and straight forwards explanations of the process and options available, I didn't feel pressured to agree to anything that I didn't want and my opinion and decisions where respected.
The sales person, Danny, acted professionally and courteous whilst it also came across that he was trying to find the right package and value for me.
Thank you for taking the time to share your feedback. It is great to hear that your experience at Carbase Weston-super-Mare was such a positive one and that the process felt clear and well balanced in terms of communication. We are pleased that Danny approached things in a professional and courteous way while helping you explore the options available. All the best
I was happy with the service at Carbase Weston Super Mare because quick efficient and straightforward, Thomas Bell was polite and made me feel comfortable, actually enjoyed the process which has previously stressed me out. Well done
It is really rewarding to hear that your experience at Weston Super Mare felt quick, efficient and straightforward, especially if buying a car has felt stressful in the past. We are pleased Thomas helped you feel comfortable and made the process an enjoyable one. Thank you for taking the time to share your feedback, it is very much appreciated.
My experience at Carbase Weston Super Mare could have been better if they had given a car proper wash and removed the smell before selling.
We are sorry to hear that the vehicle presentation did not meet your expectations at collection. Cleanliness and preparation are important parts of the handover experience, so your comments will be shared with the relevant team for review. If you would like to discuss this further, please feel free to contact our team on 0117 911 5428, or via email at complaints@carbase.co.uk
I'd endorse Carbase Weston Super Mare because Tom is very patient and kind, e don't have any pressure.
Thank you for your endorsement of our Weston-super-Mare team. It is lovely to hear that Tom’s patient and kind approach helped you feel comfortable and under no pressure during your visit. Creating a relaxed environment is important to us, so your feedback is greatly appreciated.
Carbase Weston Super Mare staff were good because Neil was friendly & accommodating.
Thank you for sharing your feedback. It is great to know that Neil made your visit a positive one and that you found him friendly and accommodating throughout. We appreciate you taking the time to leave your comments and hope you enjoy your new car.
We had a fantastic experience with Neil Manville at Carbase and honestly could not have asked for better service.
From the moment we walked into the showroom on Friday, Neil acknowledged us straight away. Even though he was behind his desk, he greeted us immediately, got up, came over and asked how he could help. It was a genuinely warm welcome and set the tone from the start.
We told him we had seen 2 cars in the forecourt online that we were interested in. He handed us the keys and encouraged us to have a proper look around them at our own pace, and to come back to him with any questions. There was no pressure at all, which we really appreciated.
Once we narrowed it down to 1 car, Neil gave us more detailed information and clearly explained the next steps. Although he would have liked to sort everything there and then, he was upfront that he needed to follow company protocol and we had to book a slot online. He even stepped away a couple of times to get clarification so he could give us the correct information. Communication throughout was excellent.
We booked the slot online and received a follow up call on the way home. We requested Neil again and were provisionally booked in with him for Sunday afternoon.
When we returned on Sunday, the car was ready for our test drive. Neil advised us to take it out for around 15 minutes and give it a good run. We came back really impressed with the performance. The only small issue we noticed was that the seats had a few stains and some ink marks. Neil immediately apologised and reassured us it would be sorted.
He then went through all the paperwork with us, explaining everything clearly, honestly and without any pressure. He worked with us in a very open and straightforward way. While the cleaning team sorted the seats, we popped out for a cheeky Costa, and by the time we returned the car was ready and looking much better.
Neil also made it clear that if we had any queries after leaving, we could contact him directly and he would happily give us his time. That level of support really stood out.
He made the whole process straightforward and enjoyable. Friendly, professional, honest and never forceful. We will definitely keep returning to Neil as we are actively looking for a second car, and we would not hesitate to recommend him to anyone visiting Carbase. A top class consultant and a real credit to the team.
We are genuinely grateful that you took the time to share such detailed feedback about your experience. It is excellent to hear how comfortable and well supported you felt throughout the process, and that Neil ensured everything was handled clearly and professionally from your first visit through to collection. Providing space to make the right decision, while remaining available and informative, is exactly the balance we aim for. We are also pleased the presentation point you raised was addressed promptly on the day. Your comments will mean a great deal to Neil and the wider team, and we look forward to welcoming you back when you are ready to choose your second car.
Contact
Location
Hours
Open - Closes 7:00pm
Wednesday
10:00am - 7:00pm
Thursday
10:00am - 7:00pm
Friday
10:00am - 7:00pm
Saturday
8:30am - 6:00pm
Sunday
10:00am - 5:00pm
Monday
10:00am - 7:00pm
Tuesday
10:00am - 7:00pm
