Carbase Bristol
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- Based on 399 verified purchases in the last 3 months
Carbase Bristol Verified Purchases
Total Active Purchases:
16100
(Verified: 16100)
I'd suggest Carbase Bristol to a friend because they were professional and thorough.
We're happy to hear that you had a great experience with us! Our team works hard to provide exceptional service, and it's wonderful to know we've met your expectations.
Kind regards, Carbase Bristol.
I'd definitely recommend Carbase Bristol to friends and family because the overall experience of buying a car was made easy . Plenty of cats to choose and a personal touch. Well done Carbase
Thank you so much for taking the time to share your experience with us! We're so happy that our team was able to make buying a car an enjoyable process for you, and we appreciate your kind words about our selection of cars and personal approach.
Kind regards, Carbase Bristol.
I have also worked in a service provider company, and I know that after selling a product, service is very important. When someone buys something, it’s not just about that moment—if the after-sales service is good, the customer gives recommendations.
Even two people had advised me not to go with Carbase, saying their experience wasn’t good. But I trusted them because I thought it was a big brand. However, after the sale, I even sent an email and got no response.
So it feels like the company performs well in the short term, but not in the long term.
My issues are not even major. For small problems, I’m being made to struggle a lot, and it feels like I’m being ignored. It feels like they just sell something like scrap and then ignore the customer afterward.
We are sorry to hear that your experience after purchase has left you feeling this way. Your comments about aftersales support and communication are taken seriously, and we will review the points you have raised to better understand what may have happened here. We are also sorry to hear that you did not receive a response to your email, and this will be looked into as part of that review. If you would like to discuss your experience further, please feel free to contact our team on 0117 911 5428, or via email at complaints@carbase.co.uk
My experience at Carbase Bristol was positive because of great cars deals. It is not perfect, but it saves a lot of shopping around. The after sale service could be improved. I was expecting the car to be deep cleaned given that I paid an extra £399 for a refresh to the upholstery and the body work. The car was originally quite dirty when I tried it. It was wiped down before the handover, but still not quite clean. There was also a brief moment of communication breakdown whilst waiting for the finance on the car to be cleared, yet it was resolved a few days later. I hope I remember that the next time I buy a car from Carbase. They know what they are doing, so I would certainly recommend them
Thank you for taking the time to share your experience with us! We're glad to hear that our great deals and service met your expectations, and we'll take your feedback on after-sales service and car preparation into consideration.
Kind regards, Carbase Bristol.
I'd definitely recommend Carbase Bristol because You can compare many cars
Thank you for taking the time to share your positive experience with us! We're happy that our car comparison feature was helpful in making your decision.
Kind regards, Carbase Bristol.
Carbase Bristol were really helpful and I'd recommend them because the sales person was kind and friendly and it was a very easy process to buy the car and take it home same day.
We're delighted to hear that our team at Carbase Bristol provided you with an exceptional experience! We're grateful that you chose to visit us and appreciate your kind words about our sales person's friendly service.
Kind regards, Carbase Bristol.
Contact
Location
Hours
Closed
Saturday
8:30am - 6:00pm
Sunday
10:00am - 5:00pm
Monday
10:00am - 7:00pm
Tuesday
10:00am - 7:00pm
Wednesday
10:00am - 7:00pm
Thursday
10:00am - 7:00pm
Friday
10:00am - 7:00pm
