Barons BMW Watford

Visit Website
verified label
3.6/5 rating

Good

- Based on 1 verified purchase in the last 3 months

Barons BMW Watford Verified Purchases

91
Overall
Satisfaction
93
Would
Recommend
227
Verified
Purchases

Total Active Purchases:

227

(Verified: 227)

verified label
My experience at Barons BMW Watford

I would not recommend Barons BMW Watford because there has been no post-sale follow up call, and I have no details of who to contact should I need roadside breakdown assistance.

Mr Robin Broughton
08/07/19
JudgeService Research Ltd mini logo
Reviewed on JudgeService
verified label
My experience at Barons BMW Watford

Barons BMW Watford were great because all the staff we met were genuinely helpful including receptionist, sales executive, manager and BMW genius.

Mrs W
05/07/19
JudgeService Research Ltd mini logo
Reviewed on JudgeService
verified label
My experience at Barons BMW Watford

I found the vehicle on Autotrader, I contacted the dealership 3 times before i finally received a call back, after putting a deposit on the car i had to ask a number of times to email me the full spec of the car, The vehicle was delivered to my work address and there was a lot going on when the delivery took place.
Once the Salesman had left i noticed on the centre armrest the leather was quite badly scratched i notified him within 2 hours after delivery, there have been a many emails back and forth saying he will look into it but is now ignoring my emails, this has been going on since 29/05/19, my final email was on 27/06/19 requesting a call from a manager and i am still waiting.
Really not happy, i have spend a lot of money with the dealership and dont expect this kind of service.

Mr Ashley Weston
05/07/19
JudgeService Research Ltd mini logo
Reviewed on JudgeService
verified label
My experience at Barons BMW Watford

I would not recommend Barons BMW Watford because we waited a really long time to purchase. The team were great but there isn't enough staff. We came on a Saturday were told to wait 15 minutes - this turned into 45, each step took a very long time, three staff mentioned they didnt have enough sales reps - this isnt a customer problem - hire more people. When we picked up the car with an appointment again we had to wait we also had to wait whilst they filled it up with fuel which I expected to be done before hand. I think the sales reps should ahve more autonomy to negotiate instead of running back and forward with teh 'big boss'. The structure seemed very heirarchical and the wait times were very long. This said the sales people were all really nice and doing a great job - I think the problems are poor managemnt and the dealership is under resourced.

Mrs W
03/07/19
JudgeService Research Ltd mini logo
Reviewed on JudgeService
verified label
My experience at Barons BMW Watford

Barons BMW Watford were helpful because they have attentive, patient and well informed staff who are clearly very proud of the product they sell

Mr Mike Collings
03/07/19
JudgeService Research Ltd mini logo
Reviewed on JudgeService
verified label
Mr Ionel Bratu
02/07/19
JudgeService Research Ltd mini logo
Reviewed on JudgeService

Update Your Details?

Claim this page to immediately update business information, respond to reviews, and more.

Contact

01923298500

Location

425 St Albans Rd, Watford ,WD24 6PR, UK

Hours