Advance Vauxhall High Wycombe

To be honest, I'm more dissatisfied with Slough Vauxhall as that was where the car we bought was. We've had the car a month and its been in to sort out various problems for a total of 11 days.

I would not recommend Advance Vauxhall High Wycombe because the car was extremely badly prepared for sale. I have had to remove all the scratches myself post sale. It has also taken an extremely long time to get a replacement piece of trim. The worst part however was the salesperson said attempt at trying to palm me off with a clearly broken second key. I felt extremely pushed and rushed during handover as well. All in all not a brilliant experience.

My experience at Advance Vauxhall High Wycombe was very disappointing because they don't deliver what they promise. The scratches weren't rectified which was part of the deal, the 114° point check wasn't carried out and when asked for the check list they couldn't produce it, i am now having to book it in for another week to rectify these issues with the car. This was all promised on the day I bought the car and out of good will I left the car there for a week prior to collecting to have the drive away experience... this didn't happen for me.

Another issues is when I first saw the vehicle it had door protectors and electric tyre pump in the boot which was included in the purchase of the vehicle. When I came to collect the vehicle these items had been removed. I don't live locally so this has caused me a lot of hassle.

I would not recommend Advance Vauxhall High Wycombe because the the standard of service I felt was not up to my standards. Initially the first salesperson seemed quite inexperienced and gave me the incorrect information on the mileage when ordering the car. This information I used to help me base my decision and when this was discovered the garage gave me a small discount on the safeguard package. It took around three weeks for the car to be delivered and to be checked and serviced and on pick up the body work was smeared and the salesman there and then had to clean it again. In addition on the pick up I was mistakingly charged the deposit again, which thankfully the salesperson realised before I can left and provided me with a refund. I found that some of the salespeople I dealt with seemed more concerned with selling the car then providing satisfactory customer service. I did find I had to recheck the financial aspects of the sale to ensure that no further mistakes had been made.

My experience at Advance Vauxhall High Wycombe could have been better because if the attitude of the sales manager was far better than it was, the vehicle I originally purchased had electrical faults and I was not listened to or believed when I took the vehicle back. It took 4 times to take the car back with the faults before they offered to swap it like for like. I shall not be purchasing another vauxhall car from this dealership and will take my vehicle to another dealership to have my car serviced, mot etc.

I would not recommend Advance Vauxhall High Wycombe because Sam Knight is a lovely chap but I specifically asked for Bluetooth connectivity with the car I was buying and he made it seem that the car I bought had Bluetooth. But alas it does not. I visited him and he said there is nothing they can do about it.