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Find out the latest news, information, and updates here.
Read our handy and informative blogs for “top tips” on how to maximise your customer service skills, anticipate customer behaviours, manage your reviews, use our JudgeService Portal and much more! To keep informed why not sign up to our free blog right now.
As well as a review and insight company, JudgeService is also a market research company. We use our data to spot trends and patterns in customer behaviour to be able to tell you exactly how to improve your customer satisfaction scores.
We often release our findings to trade press and the media, find our latest press releases and media packs below.
You can also find downloadable infographics, useful videos, case studies and other helpful resources from your favourite reviews and insight experts.
Dealers urged to review digital marketing reach
14 September 2021 by Curtis Hutchinson
Dealers need to increase their digital marketing reach to attract the growing number of car buyers prepared to travel further to visit showrooms, following the lifting of lockdown restrictions.
Our summer internship programme
03 September 2021 by House Writer
Last week our interns from York University finished their 12-week placement working with us at JudgeService HQ. We asked all three of our interns to briefly summarise their experience at JudgeService ...
What is different about the September 2021 plate change?
01 September 2021 by House Writer
Coming up this month is the 71 registration plates. Usually, dealerships see peaks in new and used car sales when the plate change comes around. However, with the semiconductor crisis and the difficul...
Top 10 JudgeService Features
24 August 2021 by House Writer
JudgeService has a range of solutions available to help businesses improve their customer satisfaction scores. Take a look at some of our best features used by our clients.
JudgeService at Driving Digital
16 August 2021 by Neil Addley
On September 8, the NFDA will be welcoming dealers and other automotive industry spokespeople from across the country to Driving Digital. This year's theme is “Go digital, go green, go faster” to refl...
How to get more service bookings in 2021
19 July 2021 by House Writer
It’s no myth that the average dealer makes most of their profits through their service departments than through their car sales. A customer’s lifetime value is significantly higher once they become a ...
Combating fake reviews
18 July 2021 by House Writer
Are you doing everything you can to combat fake reviews? The government has announced that plans are in the pipeline to crack down on companies using fake online reviews to exploit customers.
Are agency agreements the right move?
15 July 2021 by Neil Addley
There was a recent report by Steve Young, Managing Director of the ICDP, International Car Distribution Programme, which I thought was intriguing. He pointed out that several manufacturers are already...
Car Usage Rising as Lockdown Restrictions Ease
12 July 2021 by Curtis Hutchinson
JudgeService’s forthcoming State of the Nation II report, polled the views of 2,150 car owners to reveal usage and buying trends as the UK comes out of Covid restrictions.
What makes customers love you?
08 July 2021 by House Writer
So, what are the “Top 3 smile drivers” for used car customer satisfaction? In “normal” pre-covid circumstances, the number 1 thing that made customers happy was the attitude of the salesperson. Follow...
