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Find out the latest news, information, and updates here.
Read our handy and informative blogs for “top tips” on how to maximise your customer service skills, anticipate customer behaviours, manage your reviews, use our JudgeService Portal and much more! To keep informed why not sign up to our free blog right now.
As well as a review and insight company, JudgeService is also a market research company. We use our data to spot trends and patterns in customer behaviour to be able to tell you exactly how to improve your customer satisfaction scores.
We often release our findings to trade press and the media, find our latest press releases and media packs below.
You can also find downloadable infographics, useful videos, case studies and other helpful resources from your favourite reviews and insight experts.
Top 10 JudgeService Features
24 August 2021 by House Writer
JudgeService has a range of solutions available to help businesses improve their customer satisfaction scores. Take a look at some of our best features used by our clients.
JudgeService at Driving Digital
16 August 2021 by Neil Addley
On September 8, the NFDA will be welcoming dealers and other automotive industry spokespeople from across the country to Driving Digital. This year's theme is “Go digital, go green, go faster” to refl...
How to get more service bookings in 2021
19 July 2021 by House Writer
It’s no myth that the average dealer makes most of their profits through their service departments than through their car sales. A customer’s lifetime value is significantly higher once they become a ...
Combating fake reviews
18 July 2021 by House Writer
Are you doing everything you can to combat fake reviews? The government has announced that plans are in the pipeline to crack down on companies using fake online reviews to exploit customers.
Are agency agreements the right move?
15 July 2021 by Neil Addley
There was a recent report by Steve Young, Managing Director of the ICDP, International Car Distribution Programme, which I thought was intriguing. He pointed out that several manufacturers are already...
Car Usage Rising as Lockdown Restrictions Ease
12 July 2021 by Curtis Hutchinson
JudgeService’s forthcoming State of the Nation II report, polled the views of 2,150 car owners to reveal usage and buying trends as the UK comes out of Covid restrictions.
What makes customers love you?
08 July 2021 by House Writer
So, what are the “Top 3 smile drivers” for used car customer satisfaction? In “normal” pre-covid circumstances, the number 1 thing that made customers happy was the attitude of the salesperson. Follow...
Meet our interns
30 June 2021 by House Writer
JudgeService have welcomed three students from York University to partake on a 12-week internship during the summer. Dominic, James and Hannah have joined our team to help us set up some new proje...
Dealers Risk Losing Out on Referrals from Online Sales
22 June 2021 by Curtis Hutchinson
JudgeService’s new research shows dealers can boost their promoter score by building long-lasting relationships with customers. 22 June 2021 - Dealers risk losing out on referrals from new customer...
Hunters, farmers and fishers
17 June 2021 by Neil Addley
What makes the best type of salesperson? Many people are aware that when it comes to acquiring new customers there tends to be a blurring in the lines between sales and marketing. You may have h...
