How to make the most of the JudgeService portal
JudgeService are currently in the middle of revamping our entire reporting system, a project we are undertaking to make our system more user-friendly, intuitive and improve the automation capabilities.
We thought now would be a good time to reflect on how JudgeService has evolved since we were founded in 2011 and share what we/our clients think are the top 10 features of JudgeService.
1) Specialist knowledge and level of expertise
All of our clients receive a dedicated account manager whose job it is to make sure that their business get the most out of their JudgeService solutions.
Our account managers take the time to understand your industry and business’ needs so that they can help you to drive down into the reports you need to make meaningful and lasting changes.
The amount of effort and training that goes into helping our clients to make the most of the tools they are paying for really sets us apart.
We also offer group or one-to-one portal training sessions with one of our account managers, Ashley. She will sit and talk you through all the reports you need in the JudgeService portal and answer any questions you might have about our system.
2) Detailed survey responses
When a customer completes a JudgeService survey a detailed response is forwarded to a dedicated team member at the dealership/business to allow them to act on any challenges or concerns.
Not only can they act on issues, but they can also celebrate positive feedback, ask for referrals or thank the customer for their response.
This creates a much more personal feedback experience for the customer and the business.
3) Right to reply
The right to reply function allows a business to respond to the customer online instantly so that their answer is visible. Of course, they can take the concern offline too, but this gives the business the opportunity to show other customers that they respond to comments and reviews.
4) Social media tiles
Our social media tiles allow busy marketing teams to create branded social posts out of genuine customer reviews with star-ratings to share on social media and show off their glowing testimonials.
Social media tiles seamlessly integrate into our customer review solution ReAct, so that businesses can pull testimonials straight from surveys with no further hassle.
6)Reporting
As mentioned earlier, our reporting suite is in the middle of a re-vamp, however our current reporting has provided valuable insight to businesses for the last decade.
Survey answers allow you to see the response to every question in the survey from every individual who has answered that question.
This means you can look at and analyse trends across your business and see which areas are letting you down and which are shining.
You can drill down to see where the issues are and pass this onto your wider team to show them what they need to do in order to increase their scores.
7) Finance reports
Our two finance reports are designed to help your business analyse how well the explanation of finance packages are communicated to your customers and also finance competition.
Finance competition is particularly helpful for businesses wanting to know where their customers are choosing to finance their purchases from.
8) Promoter score question – by site, location or individual
At the end of every customer satisfaction survey, each person is asked “On a scale of 1-10, how likely are you to recommend (insert business name)”.
The answer to this question calculates the business a net promoter score. To find out more about the promoter score – read this blog post all about it.
You can analyse your promoter score by site/branch, by location or individual, so you can spot who/where is performing best (and worst!).
9) Dashboard
The JudgeService dashboard. A snapshot summary of all the information you need to analyse your customer satisfaction performance at a glance.
The dashboard creates a real-time snippet of your most useful reports and displays them in an easy to digest format so you can grab the most important info quickly and easily.
10) Traffic light report
The traffic light report is arguably our most used report.
It takes each question from your customer satisfaction survey and highlights it in red, amber, or green.
If your score for a question is green you are scoring above the JudgeService average and your group average.
Amber means you are scoring above either your group average or the JudgeService average.
Red means you are scoring below both.
The traffic light report allows teams to see at a glance which areas are in red/amber and where they need to improve.
At JudgeService we pride ourselves on the high response rates our customer satisfaction surveys receive, meaning a whole lot more reviews for our clients and of course, that all important insight which drives meaningful business change.
We hope this has provided you with a good snippet of how some of our key features work to help busy teams improve their customer satisfaction
If you would like more information or are interested in how JudgeService can help your business improve, contact us today on 01423 649040.
Did you enjoy this blog post? Subscribe to our blog to be updated when we upload new content!
