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Combating fake reviews
18 July 2021 by House Writer
Are you doing everything you can to combat fake reviews? The government has announced that plans are in the pipeline to crack down on companies using fake online reviews to exploit customers.
Are agency agreements the right move?
15 July 2021 by Neil Addley
There was a recent report by Steve Young, Managing Director of the ICDP, International Car Distribution Programme, which I thought was intriguing. He pointed out that several manufacturers are already...
Car Usage Rising as Lockdown Restrictions Ease
12 July 2021 by Curtis Hutchinson
JudgeService’s forthcoming State of the Nation II report, polled the views of 2,150 car owners to reveal usage and buying trends as the UK comes out of Covid restrictions.
What makes customers love you?
08 July 2021 by House Writer
So, what are the “Top 3 smile drivers” for used car customer satisfaction? In “normal” pre-covid circumstances, the number 1 thing that made customers happy was the attitude of the salesperson. Follow...
Meet our interns
30 June 2021 by House Writer
JudgeService have welcomed three students from York University to partake on a 12-week internship during the summer. Dominic, James and Hannah have joined our team to help us set up some new proje...
Dealers Risk Losing Out on Referrals from Online Sales
22 June 2021 by Curtis Hutchinson
JudgeService’s new research shows dealers can boost their promoter score by building long-lasting relationships with customers. 22 June 2021 - Dealers risk losing out on referrals from new customer...
Hunters, farmers and fishers
17 June 2021 by Neil Addley
What makes the best type of salesperson? Many people are aware that when it comes to acquiring new customers there tends to be a blurring in the lines between sales and marketing. You may have h...
Where do reviews fit into the buying cycle?
11 June 2021 by House Writer
Awareness, consideration and conversion. All stages where reviews can make a huge difference in the customer journey. Increasing the propriety at which your customers convert is one of the most crucia...
The Return of the Office
02 June 2021 by Neil Addley
The office is dead. Long live the office. Even in the big-money world of banking, it seems like there is confusion as to whether we should be reopening our offices completely or remain working from...
Top 10 Press Release - May 21st 2021
21 May 2021 by Curtis Hutchinson
JudgeService identifies high and low points of the car buying experience, with some dealers missing easy wins. Car buyers rate the positive attitude of salespeople as the most valued part of vehicl...
