Hotel Complaints Management Tool Rolled Out to Car Dealers
29 November 2022 by Curtis Hutchinson
Hotel complaints management tool rolled out to car dealers.
29 November 2022 - Car dealers are set to benefit from best practices in the UK hospitality sector following the launch of a new customer feedback service from JudgeService.
The Resolution software platform was developed by JudgeService for its clients in the hospitality sector as a complaints management tool, enabling hotels to capture live feedback and customer reviews in one place, where performance can then be analysed and issues resolved.
Originally created for the luxury Rudding Park Hotel in Harrogate, the package has been rolled out across the hospitality sector and is now being trialled by a leading car supermarket chain and dealer group.
“Hospitality, at its best, is often cited by automotive retailing leaders as a benchmark sector for the delivery of outstanding customer service. With this in mind, we have found a way of sharing some of its best practices with car dealers,” said Neil Addley, managing director of JudgeService.
“Live feedback from guest comments, emails, calls and letters are as important as positive online customer reviews. They all play essential roles in generating business for hotels and car dealers, which is why managing and resolving complaints should not be left to chance,” he said.
“JudgeService’s work in the hospitality sector mirrors what we see in automotive retailing. However hard people try, things do not always go right, which is why customers feel more loyalty towards businesses that respond to and resolve their complaints,” said Addley.
Resolution aggregates customer feedback – including offline complaints or compliments, online reviews, surveys and emails – all in one place enabling managers to address issues and share successes in real time.
“Our new service removes the administrative burden often associated with monitoring customer feedback, enabling managers to resolve issues to prevent repetition and before they cause reputational damage. Having developed it over the last two years specifically for the hospitality sector, we’re now rolling it out to franchised and independent dealers, car supermarkets and OEMs,” said Addley.
Further details and comments available from Neil Addley on 07795 665927 or neil@judgeservice.com.
About JudgeService
Launched in 2011 by Neil Addley, JudgeService is the UK's only customer review platform developed exclusively for the car retailing sector. By ensuring all reviews are verified and genuine, JudgeService builds a solid foundation of trust and respect between customers and sellers enabling car retailers to actively manage their online reputations.
JudgeService shares granular insight reports with dealers to help them identify opportunities to improve customer satisfaction levels, with many achieving 100% recommendation scores.
Based in Harrogate, North Yorkshire, JudgeService has published over 1 million customer reviews and is used by over 1000 franchised, independent, and car supermarket sites across the UK.
Issued by Curtis Hutchinson Communications
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