Blog Articles
A Clear View of Your Business
11 July 2017 by House Writer
Part of the problem with measuring your customer services process and customer satisfaction is that the areas that lead to dissatisfied customers are often subtle and difficult for staff to pinpoint. ...
Embracing the Digital Revolution
24 May 2017 by House Writer
The digital age has changed the way consumers and providers can share what used to be known as word-of-mouth information. At the end of 2016, the rate of communication by consumers across digital chan...
Managing Your Online Reputation
08 November 2011 by Neil Addley
The rapid growth of review sites and social media in recent years has had a major effect on the reputations of many businesses. These sites give your business more exposure than ever before, they allo...
Knowing What to Look For When Buying a Used Car
20 October 2011 by Neil Addley
Considering how the economy has taken a turn for the worse in recent years, it’s not at all surprising that more and more people are looking into the possibility of selling their existing car and buyi...
Spotting a Fake Review
23 September 2011 by Neil Addley
We all know the impact positive reviews can have on a business' reputation and sales. Reviews have become so important to business success in recent years that some companies actively employ individua...
The Power of Reviews
23 September 2011 by Neil Addley
There is no doubting the power of reviews when it comes to gaining consumer trust and turning this trust into business. Those businesses who continually receive positive reviews receive so much more e...
How Do You Know Which Car Dealerships To Trust?
15 September 2011 by Neil Addley
The purchase of a new car is one of the most important and expensive you're ever likely to make and with so many dealerships out there today vying for your attention, finding one you can trust is not ...
Separating the Good Car Dealers From the Bad
15 September 2011 by Neil Addley
When looking for good car dealers there are a number of factors you should consider. You should always try to find a dealership who you feel comfortable doing business with and one which can promise y...
