State of the Nation 2023

What information does the report include this year?

The BIG squeeze delves into how the cost-of-living crisis is shaping changing consumer habits…

• Keep Your Car Stock Interesting! - consumers are adjusting their driving habits and considering alternatives options
• Keep Pricing Competitive! - “affordability first” is influencing purchasing decisions
• It's Not All About New… - used car purchasing is on the rise
• EV's Are Still On The Rise - particularly amongst certain demographics despite the wane caused by economic concerns
• The Part Exchange Threat - online platforms for selling used vehicles pose a threat to dealerships as customers are increasingly exploring alternative options for part-exchanges
• Keep Your Workshops Full! - servicing and maintaining vehicles continues to impact customer satisfaction and enhances the overall ownership experience