The journey to success is a race and your competitors will get there first if you don’t ReAct now!

In an increasingly digital-first world where dealers can’t compete with finance or price, reviews can differentiate your business from your competitors. Online feedback is fast becoming one of the most important tools in the customer’s journey towards making a purchase. A customer satisfaction survey is also one of the best ways to identify your strengths and weaknesses as a business. Do you wish there was a way you could get more customer reviews and insights whilst at the same time tracking your progress as a business? JudgeService has developed the solution with our used car customer satisfaction programme, ReAct.

Why ReAct?

We send out our online survey to all your customers who have purchased a car. What makes our product different is the survey’s structure and the detailed questions it incorporates. We get into the nitty gritty of what customers really think of your dealership. Were they offered a test drive and finance? Are they happy with their purchase? How was their overall experience? Most importantly, would they recommend your business to friends and family?

ReAct is the perfect tool for both small and larger dealer groups. Keeping an eye on all your dealerships can be impossible to manage, yet with our product, you can monitor all your establishments and determine which need the most attention.

Drive stock turn

There is a clear link between customer satisfaction and stock turn. JudgeService research shows the direct correlation between stock and customer promotion can help you sell a car in just 26 days with a 95% promotor score, compared to a wait of 33 days with a promoter score of only 50%. You could be selling your car’s 7 day’s quicker with a higher customer satisfaction rating. ReAct can help you do this.

Real insights

What makes our product stand out is the clear data and trends analysis that we provide. You can access graphs and a colour coded traffic light system to navigate your progress and compare your successes alongside your competitors.

Set your targets as a business

ReAct enables you to set goals for your business:

• See whether your customers become advocates for your business
• Review the “contact after delivery” graph to make sure you are completing the customer sales journey properly
• Discover what online channels are driving the most traffic to your business
• Identify your most profitable sources of business
• Improve your SEO rankings

The result

The data speaks for itself. We know that our client’s customer satisfaction improves – what’s measured is managed and what’s managed, normally improves! In fact, we are that confident in our products that we’re offering a 3-month free trial to new subscribers. Offer ends June 30th. Limited availability! Enquire NOW! https://bit.ly/blog-react-3-months-trial

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